Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendrick Payne

Columbus,OH

Summary

Experienced Delta Air Lines Manager in Network Planning with Revenue Management, Airport Customer Service, Global Support leadership and Operations Management experience. Proficient in product design, implementation, revenue management and scheduling integrity. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development.

Overview

12
12
years of professional experience

Work History

Crew Scheduler

Vista America
Columbus, OH
11.2023 - Current
  • Responsible for scheduling flight crews for the Vista brand including American and European operations under Part 135, 121 and EU regulations
  • Ensure availability of flight crew within 24 hours of a client flight request
  • Ensure proper rest blocks and duty limitations are applied for an entire crew rotation

Manager - Network Planning - Out for Sale Schedules and Schedule Publication

Delta Air Lines
01.2019 - Current
  • Responsible for weekly flying schedule publication on delta.com and other GDSs
  • Manage planning requests for re-times, fleet changes and frequency changes to ensure a robust, customer-focused product while ensuring aircraft availability and operational reliability
  • Implement and manage day of week patterns, special events and holiday flying
  • Develop schedule integrity for SkyTeam partners via managed connections in international gateways
  • Process SkyTeam and Codeshare SSIMs weekly for final publication to OAG
  • Drive targeted schedule loads to reduce schedule churn
  • Responsible for flight numbering and sequencing of flights for Delta and Delta Connection carriers
  • Own flight number ranges for Delta, Delta Connection and codeshare flying.

Atlanta Station Manager

Delta Air Lines
03.2018 - 01.2019
  • Responsible for station operating budget related to expenses for headcount, contractor staffing and overtime
  • Develop frontline leaders through workshops, coaching and social media development
  • Responsible for Net Promoter Score and improvement toward JD Power recognition
  • Develop and test boarding procedures for enhanced customer focus
  • Research flight delay costs and work toward cost reduction
  • Conduct presentations on various topics to senior leaders in power point form
  • Managed a staff of over 600 customer service agents and Operations Service Managers.

Market Group Manager - Revenue Management Operations

Delta Air Lines
10.2014 - 03.2018
  • Responsible for the Revenue Management Operations (RMO) team, comprising of 13 Analysts and Sr
  • Operations Analysts
  • Led, mentored, and coached Operations Analysts to support Delta's operation inside the operational window by providing inventory exception requests that optimize revenue
  • Controls displacement cost while minimizing denied boardings
  • Coordinated efforts with all customer desks in the OCC to ensure effective and harmonized solutions are implemented
  • Built and maintained effective relationships across all divisions and externally with Delta Connection carriers and JV partners
  • Improved the customer service that my team delivers to the ACS frontline, Sales and Reservations
  • Worked on ad hoc projects as necessary to ensure optimum DB performance
  • Worked with stations regarding AU level concerns, DB recording and OB needs
  • Utilized Tableau to look for areas where we can take more OB risk and communicate that with stations.

ACS Regulatory Programs Project Leader

Delta Air Lines
04.2013 - 10.2014
  • Responsible for policies and procedures from curbside to jet bridge encompassing pets, passengers with disabilities, carry-on bags, service and emotional support animals, checked baggage and denied boarding policies
  • Worked cross divisionally with IFS, RM, Corporate Security, DC, Alliances and RES to discuss policies, working together to better our product
  • Completed projects such as auto-restore, enhanced no-show manager, service recovery strategies and minimum crew violation reductions and IDB reduction
  • Worked on ad hoc projects as necessary to ensure optimum performance for the ACS frontline.

Global Assistance Center Team Leader

Delta Air Lines
04.2012 - 04.2013
  • Led a team of Global Support Representatives and Coordinators that provide support to stations system-wide, while demonstrating a high level of customer focus internal and external
  • Worked with Travelport on IT issues that need further development and assisted with ACS Policy and Technology initiatives
  • Ensured Economy Comfort seat maps are maintained in DLTerm and that TIMATIC was update.

Education

MBA-International Business Management -

Pennsylvania State University
08-2025

Bachelor of Business Administration -

Kent State University
12.2004

Skills

  • Manager in Network Planning
  • Revenue Management
  • Airport Customer Service
  • Global Support leadership
  • Operations Management
  • Product design
  • Strategic Planning
  • Brand Management
  • Project Management
  • Innovation management
  • Cross-Functional Teamwork
  • Time Management
  • Schedule Preparation
  • Product Management
  • Performance Management

Timeline

Crew Scheduler

Vista America
11.2023 - Current

Manager - Network Planning - Out for Sale Schedules and Schedule Publication

Delta Air Lines
01.2019 - Current

Atlanta Station Manager

Delta Air Lines
03.2018 - 01.2019

Market Group Manager - Revenue Management Operations

Delta Air Lines
10.2014 - 03.2018

ACS Regulatory Programs Project Leader

Delta Air Lines
04.2013 - 10.2014

Global Assistance Center Team Leader

Delta Air Lines
04.2012 - 04.2013

MBA-International Business Management -

Pennsylvania State University

Bachelor of Business Administration -

Kent State University

Similar Profiles

CREATE PROFILE
Kendrick Payne