Kendrick Ross
Dallas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Caven Enterprise
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
- Wrote reports for internal and external crime, burglary, or theft.
Customer Support Specialist
HEB Grocery Store
09.2020 - 10.2021
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Manager
Nike
05.2018 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined operational processes for increased efficiency in detecting potential theft incidents.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
Education
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, TX05-2022
Skills
Operations management
Team leadership
Cost reduction
Problem-solving
Timeline
Assistant Manager
Caven Enterprise
08.2022 - Current
Customer Support Specialist
HEB Grocery Store
09.2020 - 10.2021
Manager
Nike
05.2018 - 10.2021
Bachelor of Science - Criminal Justice
Texas State University