Kendrick Scott
Customer Service Agent
Atlanta,GA
Summary
Dynamic Customer Service Representative with Delta Air Lines, Inc., skilled in resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Successfully managed high-stress situations, leading to increased customer satisfaction and repeat business. Proven ability to build relationships and provide accurate information in a fast-paced environment.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Delta Air Lines, Inc
03.1997 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Marketing
Morris Brown College
Atlanta, GA08-1997
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
Affiliations
- Ordain Deacon Greater Deacon at the Greater Piney Grove Baptist Church, Atlanta Ga.
Timeline
Customer Service Representative
Delta Air Lines, Inc
03.1997 - Current
Bachelor of Science - Marketing
Morris Brown College
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