Kendrick Swiger
Hospitality Management
Westerville,OH
Summary
Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender
Sagas Restaurant Group
Lewis Center, OH
01.2023 - Current
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
General Manager
Sagas Restaurant Group
Lewis Center, OH
04.2020 - 11.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
Bar Manager
Sagas Restaurant Group
Lewis Center, OH
04.2018 - 04.2020
- Closed out cash register and prepared cashier report at close of business.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Education
No Degree - Business Administration And Management
Urbana University
Urbana, OH 05.2001 -
Skills
Hiring standards
Cost controls
Sales planning
Scheduling
Food plating and presentation
Workflow planning
Self-Motivated
Excellent Communication
Multitasking Abilities
Accomplishments
- Collegiate Athlete Scholarship Winner
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated in opening two restaurants
- Volunteer Work at St.Lawerence Haven
- Hospitality Industry for 15 years
Certification
Toast POS
Timeline
Bartender
Sagas Restaurant Group
01.2023 - Current
Toast POS
01-2022
General Manager
Sagas Restaurant Group
04.2020 - 11.2022
Bar Manager
Sagas Restaurant Group
04.2018 - 04.2020
No Degree - Business Administration And Management
Urbana University
05.2001 -