Kendrick Trinidad
Rocklin,California
Summary
Detail-oriented and experienced administrative professional with a strong background in supporting law enforcement activities. Skilled in data entry, records management, and public interaction, with a proven ability to handle sensitive information and maintain confidentiality. Adept at processing and releasing records, reviewing report requests, and making informed determinations regarding the release of information. Proficient in responding to inquiries from the public and external agencies both in person and through email and telephone communications. As a journey-level Police Records Clerk, capable of independently performing a full range of duties with minimal supervision, ensuring efficient and compliant operations within the Police Department. Committed to delivering high-quality administrative support in a fast-paced environment, while maintaining accuracy and attention to detail.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Crunch Fitness
Rocklin, CA
09.2023 - Current
- Drove membership sales by actively engaging with potential members, explaining membership options, and promoting the benefits of joining Crunch Fitness.
- Provided exceptional customer service to prospective and current members, ensuring a positive and welcoming experience from the first interaction.
- Consistently met or exceeded monthly sales targets and goals, contributing to the overall growth of the club.
- Maintained in-depth knowledge of all membership options, pricing, promotions, and additional services offered, enabling informed recommendations to potential members.
- Collaborated with personal trainers and group fitness instructors to foster a cohesive and supportive environment for members.
- Tracked and reported daily, weekly, and monthly sales activities, providing management with insights into sales trends and performance.
- Utilized customer relationship management (CRM) software to manage leads, track sales progress, and follow up with potential members.
Base Defense Operations Controller
Air Force
Beale AFB, CA
04.2017 - 04.2023
- Effectively coordinated response efforts for various emergencies, including security breaches, natural disasters, and medical incidents, ensuring timely and organized reactions.
- Operated and oversaw surveillance systems, such as CCTV and alarm systems, to promptly identify and address security risks in real-time.
- Served as a central communication point between security personnel, law enforcement agencies, and other emergency response teams, ensuring clear and efficient information flow.
- Ensured adherence to security protocols and procedures by conducting regular checks and audits, resulting in a secure environment.
- Maintained detailed records of security incidents, daily activities, and shift logs, providing comprehensive reports to higher authorities as required.
- Assisted in the training of security personnel on base defense protocols, emergency procedures, and the use of security systems.
Manager
Little Caesars Pizza
San Leandro, CA
04.2016 - 04.2017
- Trained 15 employees on additional job positions to maintain coverage of roles.
- Led team development through leadership of productive meetings and engaging one-on-one coaching sessions, fostering a culture of continuous improvement and driving sustain high performance.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Achieved 15% increase in sales revenue by implementing targeted marketing campaigns to attract more customers.
- Developed and delivered sales training program, equipping the team with enhanced skills, and driving a boosted sales.
- Handled a customer relationship management (CRM) system, resulting in improved daily customer transactions.
Education
Technical Degree - Criminal Justice
Community College of The Air Force
Montgomery, AL04.2023
Some College (No Degree) - Kinesiology
Sierra College
Rocklin, CASkills
- First Aid / AED
- Self-Aid Buddy Care
- Documenting and reporting
- Microsoft Office
- Business Principles
- Customer Service
- Verbal and Written Communication
- Time Management
- Problem-Solving
- Multi-Tasking Strength
Timeline
Member Service Representative
Crunch Fitness
09.2023 - Current
Base Defense Operations Controller
Air Force
04.2017 - 04.2023
Manager
Little Caesars Pizza
04.2016 - 04.2017
Technical Degree - Criminal Justice
Community College of The Air Force
Some College (No Degree) - Kinesiology
Sierra College
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