Kendrick Wadley
Atlanta,GA
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
9
9
years of professional experience
Work History
Regional Intake Manager
Amerita Specialty Infusion Pharmacy
09.2022 - Current
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Spearheaded and implemented new projects to expand scope of engagement.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Collaborated with branch managers to maintain daily operations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Operations Supervisor
Coram CVS Specialty Infusion Services
02.2019 - 09.2022
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Responsible for supervising the overall direction, coordination and evaluation of designated pharmacy operations •
- Assumes delegates responsibilities of the administrative and operational aspects of the pharmacy which may include but is not limited to admissions, billing, and warehouse functions
- Manages operation functions including purchasing, receiving, inventory control, production and distribution
- Delegates authority and responsibility to subordinates in accordance with Company policy and procedures
- Plans and coordinates the orientation and education of new personnel and continuing education programs for professional staff
- Assists General Pharmacy Manager with branch facilities including phones, HVAC, etc and coordinates the repair and maintenance of facilities
- Performs other duties and responsibilities as assigned
Lead Intake Coordinator
Coram CVS Specialty Infusion Services
02.2017 - 01.2019
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Processed incoming referrals by verifying address, insurance coveraged, phone numbers, emergency contacts, date of birth, and SSN of the new patients
- Called insurance companies to verify benefits for requested services; obtain authorizations as needed
- Enter the requested Therapies ordered by the Physician so that benefit details can be obtained by the COE (Center of Excellence)
- Complete Test Claims for Medicare Part D Patients to determine drug copay amounts (ensuring to select correct drug vial sizes to prevent billing errors)
- Communicate Benefits and Financial Responsibility with patients and referral sources
- Therapy types: Specialty-IG, TPN, Inotropes, Antibiotics
- Quote Copay and Per Diem charges to patient if applicable
- Enter patient information into HC360 database
- Create Medical Chart and Home Chart for the patient Include educational information of the administration method of each intravenous drug
- Take finished Medical Chart to Admission Pharmacist for Dispense
- Add Patient information to delivery calendar and take finished home chart to Warehouse associate for processing
Business Development Associate
Interim Healthcare Of Atlanta
06.2014 - 01.2017
- Engaged with customers to build business relationships.
- Communicated with local organizations to build networks and develop leads.
- Developed business pipeline using cold and warm techniques.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Conducting in-person visits and activities to meet/exceed census goals
- Used SalesForce to handle current portfolio and prospective leads.
- Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Prospects the territory and competition for opportunities to improve our marketing program
- Cultivates and maintains relationships with referral sources that include physicians and their staff, hospital discharge planners, and social workers
- Maintaining a current knowledge of Medicare regulations and guideline
- Understanding and communicating effectively federal and state regulations that affect the homecare patient
Education
Bachelor of Science - Business Administration
South Georgia College
Douglas, GAHigh School Diploma -
Coffee High School
Douglas, GA05.2000
Skills
- Customer Satisfaction
- Instructional Materials Development
- Rehabilitation Programs
- MEDITECH EHR Software
- Author Reports
- Medical Programs Implementation
- Manage Records
- Coaching New Hires
- Special Projects
- Electronic Medical Record Software
- Establish Policies
- Billing and Collections
- Medicare Compliance
- Train Employees
- Code Compliance
- Organizational Goal Development
- Resource Referrals
- Office Supplies and Inventory
- Recruit Well-Qualified Staff
- Utilization Management
Timeline
Regional Intake Manager
Amerita Specialty Infusion Pharmacy
09.2022 - Current
Operations Supervisor
Coram CVS Specialty Infusion Services
02.2019 - 09.2022
Lead Intake Coordinator
Coram CVS Specialty Infusion Services
02.2017 - 01.2019
Business Development Associate
Interim Healthcare Of Atlanta
06.2014 - 01.2017
Bachelor of Science - Business Administration
South Georgia College
High School Diploma -
Coffee High School
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