Kendrick Waters
Atlanta,GA
Summary
As an Operations manager, my primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Logistics Operations Manager
Ryder Integrated Logistics
McDonough, GA
02.2022 - Current
- Oversee day to day operations in a 230k ft food grade facility, while providing leadership to four direct reports while supporting an overall staff of sixty-five hourly associates across a 24/7 schedule
- Implemented operational efficiencies that cut labor costs by $50K annually. Daily collaborate with General Logistics Manager, while analyzing key
- Maintains facility standards in compliance with the HACCP guidelines
- Daily collaborations with General Logistics Manager, while analyzing key performance indicators; Safety; Productivity; and Staffing
- Maintain a healthy relationships with customers and transportation partners in efforts to maintain a satisfied customer in the day-to-day operations
Operations Supervisor
Ryder Integrated Logistics
McDonough , GA
01.2019 - 02.2022
- Managed the order fulfillment processes, including inventory control, shipping and receiving of 25+ hourly associates.
- Measured and reported the effectiveness of warehouse activities, performance, and defects
- Established a QFB (Quality Feed Back) program to minimize OSD Claims internally and to out external customers
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
Logistics Manager
UPS Supply Chain Logistics/Merck & Co.
Duluth, GA
05.2008 - 01.2019
- Managed and coordinated activities for 5 Direct reports with overall responsibility for 40+ hourly associates in a Healthcare Temperature Controlled Environment
- Collaborated with the Regional Manager to prepare daily communication and reporting to the customers on KPI Indicators
- Facilitated meetings for professional development and provide updates on Safety; Work Instructions; SOPs; and performance
- Created and reviewed work procedures to expedite and standardize the workflow to improve efficiency and quality
- Overseen Controlled Substances Shipments and Storage area in alignment with DEA regulations
Education
High School Diploma -
Brooks County High School
Quitman, GA06-1999
Some College (No Degree) - Computer Engineering Technology
DeVry University
Atlanta, GASkills
- Transportation Management
- Supply Chain Management
- Distribution Management
- Lean Six Sigma
- 3PL and LTL knowledge
- Continuous Improvement
Certification
- Certification in CPR and AED
- OSHA certification: HACCP Certification
Timeline
Logistics Operations Manager
Ryder Integrated Logistics
02.2022 - Current
Operations Supervisor
Ryder Integrated Logistics
01.2019 - 02.2022
Logistics Manager
UPS Supply Chain Logistics/Merck & Co.
05.2008 - 01.2019
High School Diploma -
Brooks County High School
Some College (No Degree) - Computer Engineering Technology
DeVry University
- Certification in CPR and AED
- OSHA certification: HACCP Certification
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