Bridget Emordi
Waldorf,MD
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
34
34
years of professional experience
Work History
Case Manager
Right At Home Health Care
11.2015 - 09.2023
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Collaborated with external agencies to meet educational and transitional needs of students.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
Postal Service Clerk
UPS Customer Center
09.2022 - Current
- Sorted mail according to size, shape and destination.
- Provided service and sales to walk-in customers.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed mail and computed pricing amounts.
- Monitored inventory of postage stamps and made orders to replenish.
- Distributed mail on foot to residences and businesses, delivering to approximately 20 customers per shift.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Sorted mail according to size, shape and destination.
Long-Term Substitute Math Teacher
Charles County Public Schools
09.2009 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Helped students develop life-long learning skills and good study habits.
- Upheld classroom routines to support student environments and maintain consistent schedules
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping
Clerk/Customer Service Representative
United States Post Office
11.2021 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Bank Teller
Chevy Chase Bank
12.2002 - 08.2009
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
Travel Agent
Easy Travel Network
06.2002 - 01.2006
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Receptionist/Office Manager
Skyhawk Logistics
05.1997 - 12.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
Loan Officer
American Loans
01.1990 - 09.1995
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Recommended loan approvals and denials based on customer loan application reviews.
- Maintained strict confidentiality of bank records and client information.
- Advised clients on mortgage, education and personal loans.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Developed and maintained relationships with local real estate agents.
Education
MBA - Healthcare Administration
University of Maryland - College Park
College Park, MD08.2023
Associate of Science - Nursing
Prince Georges Community College
Upper Marlboro, MD05.2018
MBA - Economics
Virginia State University
Petersburg, VA05.2007
Bachelor of Science - Business Administration
Bowie State University
Bowie, MD05.2005
High School Diploma -
St Mary's High School
Lagos, Nigeria06.1983
Skills
Proficient in Microsoft Office and Adobe Illustrator
Microsoft Windows, Excel
Netscape, KI Logic Software
Systems Applications, and Products Date Processing (SAP)
ACertified
Oracle EBS
CPR
Additional Information
USC PeopleSoft Training- Introduction of Grant Management March 2021
My FedTrainer: Federal Appropriations 101 Webinar
Affiliations
USC PeopleSoft Training March 2021
My Fed Trainer- Federal Appropriations 101 Webinar
Timeline
Postal Service Clerk
UPS Customer Center
09.2022 - Current
Clerk/Customer Service Representative
United States Post Office
11.2021 - 12.2022
Case Manager
Right At Home Health Care
11.2015 - 09.2023
Long-Term Substitute Math Teacher
Charles County Public Schools
09.2009 - Current
Bank Teller
Chevy Chase Bank
12.2002 - 08.2009
Travel Agent
Easy Travel Network
06.2002 - 01.2006
Receptionist/Office Manager
Skyhawk Logistics
05.1997 - 12.2002
Loan Officer
American Loans
01.1990 - 09.1995
MBA - Healthcare Administration
University of Maryland - College Park
Associate of Science - Nursing
Prince Georges Community College
MBA - Economics
Virginia State University
Bachelor of Science - Business Administration
Bowie State University
High School Diploma -
St Mary's High School
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