Kendrick Williams
New Orleans,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Roosevelt Hotel
Purchasing Department
New Orleans, Louisiana
07.2023 - Current
- Ensured compliance with local health codes by conducting periodic inspections.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Conducted performance reviews for staff members on an annual basis.
- Maintained relationships with local businesses to promote cooperative advertising opportunities.
- Monitored the performance of all motel departments to ensure quality service.
- Implemented systems for tracking reservations made online or through third-party travel sites.
- Reviewed invoices from vendors for accuracy before authorizing payment.
- Planned menus for breakfast services offered at the motel's restaurant.
- Designed new programs that would improve overall efficiency within the organization.
- Ensured compliance with applicable laws and regulations governing safety, health and sanitation standards.
- Maintained inventory levels for supplies needed in the motel operations.
- Assisted in budgeting activities by preparing forecasts related to staffing needs, operating costs and capital expenditures.
- Analyzed financial statements to identify areas needing cost reductions or increased revenue generation.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Developed and implemented policies and procedures to ensure customer satisfaction.
- Coordinated with outside vendors to provide additional services such as laundry or housekeeping.
- Conducted regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
- Handled guest complaints and offered complimentary services for hardship cases.
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Conducted regular staff meetings to communicate objectives, updates, and gather feedback.
- Negotiated contracts with vendors and suppliers, securing cost-effective services and products.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Organized staff schedules, balancing workload and operational needs.
- Made recommendations for salary and wage increases based on performance reviews.
- Ensured compliance with all local, state, and federal laws and regulations.
- Oversaw inventory management, ensuring adequate supplies while controlling costs.
- Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
Baker
Insomnia Cookies
New Orleans , LA
05.2022 - 04.2023
- Baked gluten-free, vegan and alternative diet treats based on customers' needs.
- Set heat and humidity temperatures for proof box.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Resolved customer concerns with positive approach and constructive strategies.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Complied with health and safety codes to protect staff and customers.
- Diversified bakery operations by leading baking demonstrations and classes.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Served 1000 bakery customers daily with professional and effective customer service.
- Managed inventory, labor, expenses and other operational processes.
- Developed new products based on seasonal ingredients, holidays and dessert trends.
Patient Escort
Touro Infirmary Hospital
New Orleans, LA
06.2021 - 02.2022
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
- Warmly greeted patients and visitors and made each feel welcome.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Analyzed patients' medical conditions to identify proper mode of transport.
- Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
- Provided physical support to patients through diverse types of mobility assistance.
- Comforted patients and families by offering support and encouragement.
- Maintained accurate logs of equipment deliveries and patient trips and submitted documentation at end of shift.
- Located and picked up hospital's requisitioned supplies from designated areas to transport supplies to assigned treatment areas.
- Identified malfunctioning ambulatory equipment to report to appropriate department for repair or replacement.
- Helped patients complete activities of daily living.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Cleaned, sanitized and moved hospital equipment.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Responded to emergency situations to help with lifting and transporting patients.
Warehouse Ambassador
Amazon
New Orleans, LA
10.2018 - 10.2020
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Sorted and delivered materials to different work areas and staff.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Handled day-to-day shipping and receiving overseeing more than 15000 packages per day.
- Drove productivity and process efficiency through working hand and hand with other Associates.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Concessions Worker
Audubon Zoo
New Orleans , Louisiana
04.2018 - 10.2018
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Responded to customer complaints to help resolve issues.
- Monitored inventory and notified management of deficiencies or shortages.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Returned unused food items to designated storage areas, making sure to cover and date perishables.
- Supported team members with various needs depending on customer influx and demand.
- Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
- Established rapport with new and recurring customers, remembering specific requests and providing specialty concessions for individuals.
Host
Cheesecake Bistro By Copeland's
New Orleans , Louisiana
06.2017 - 10.2017
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Recorded available tables after seating each party using specialized seating software.
- Documented reservations and communicated changes to guests.
- Checked and restocked server areas and organized and got change for front counter.
- Answered customer questions about hours, seating and menu information.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Education
Computer Engineering
Sophie B Wright High School
05.2017
Some College (No Degree) - Computer Graphics
The Art Institute of Atlanta
Atlanta, GASkills
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- Decision-Making
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Dependable and Responsible
- Attention to Detail
- Problem-Solving
- First Aid/CPR
- Organization and Time Management
- Interpersonal Communication
- Planning and Coordination
- PPE Compliance
- Good Telephone Etiquette
- Reservation Management
- Property Maintenance
- Sales and Marketing
- Complaint Handling
- Emergency Preparedness
- Budget Planning
- Guest experiences
- VIP services
- Telephone Etiquette
- Revenue optimization
- Brand Management
- Outstanding communication skills
- Food and Beverage Operations
- Cash Handling
- Property Management Systems
- Marketing expertise
- Community Relations
- Employee Scheduling
- Marketing
- Training and mentoring
- Safety Procedures
- Employee Development
- Staff Training
- Hospitality
- Project Oversight
- Promotions
Timeline
Roosevelt Hotel
Purchasing Department
07.2023 - Current
Baker
Insomnia Cookies
05.2022 - 04.2023
Patient Escort
Touro Infirmary Hospital
06.2021 - 02.2022
Warehouse Ambassador
Amazon
10.2018 - 10.2020
Concessions Worker
Audubon Zoo
04.2018 - 10.2018
Host
Cheesecake Bistro By Copeland's
06.2017 - 10.2017
Computer Engineering
Sophie B Wright High School
Some College (No Degree) - Computer Graphics
The Art Institute of Atlanta