Summary
Overview
Work History
Education
Skills
Timeline
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Kendricka Johnson

Baton Rouge,Louisiana

Summary

Proven track record in enhancing customer satisfaction and team performance, notably at Sonics Drive In. Expert in heavy lifting and adept at maintaining safety standards. Excelled in roles requiring exceptional multitasking and customer service skills, achieving quality outcomes. Skilled in conflict resolution and quality control, ensuring operational excellence and positive client interactions. Knowledgeable Mover driven to exceed expectations in all areas with resourcefulness and problem-solving strengths. Quick learner skilled at adapting to changing demands. Maintain high levels of customer service on busy and high-demand days. Reliable Mover familiar with scheduling, customer service and compliance. Strong time management and conflict resolution skills.

Overview

7
7
years of professional experience

Work History

Relocation

Restaurant Hostess

Chimes East
10.2022 - 04.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

Crew Member

Rasing Canes
08.2021 - 02.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Caregiver

Caring Angels LLC.
05.2016 - 06.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Remodeling Crew Member

Walmart
06.2017 - 11.2017
  • Provided excellent customer service by addressing client concerns promptly and professionally.
  • Collaborated with team members to complete projects on time and within budget constraints.
  • Contributed to a positive work environment by fostering strong relationships with fellow crew members and supervisors.
  • Improved project efficiency by streamlining communication between crew members and clients.

Manager

Sonics Drive In
09.2016 - 02.2017
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

ALDC Academy
Baker, LA
05.2014

Skills

  • Loading and unloading proficiency
  • Heavy Lifting Expertise
  • Customer Service-Oriented
  • Quality Control Awareness
  • Safety Consciousness

Timeline

Restaurant Hostess

Chimes East
10.2022 - 04.2023

Crew Member

Rasing Canes
08.2021 - 02.2022

Remodeling Crew Member

Walmart
06.2017 - 11.2017

Manager

Sonics Drive In
09.2016 - 02.2017

Caregiver

Caring Angels LLC.
05.2016 - 06.2019

Relocation

High School Diploma -

ALDC Academy

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Kendricka Johnson