Kendrick Nivens

\\Followed safety regulations to maintain safe work environment.

• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Supported team morale by using positive communication and collaboration among coworkers.
• Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment.
• Operated equipment while observing standard safety procedures.
• Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
• Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
• Streamlined workflow by coordinating with team members on efficient unloading procedures.
• Contributed to increased productivity by working efficiently while the sort has paused due to the belt being stopped.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.

For the Past 6 years being at First National Bank of Tennessee, I started in Central Processing, which was a position that worked closely with the Lenders in all 7 banks, creating the end product and final documents the customer was to sign after being approved for a loan. I would also get involved in the community and would help at every event that First National Bank would be involved in and I would attend all of the business development meetings. I was quickly promoted to be on the Lending team in Livingston and they moved me into a Loan Support role in January of 2020. Shortly after assisting another Lender I was promoted to be a Loan Officer and started growing and managing my loan portfolio from July 2020 to March 2024.

• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
• Maintained strict confidentiality of bank records and client information.
• Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
• Examined customer loan applications for loan approvals and denials.
• Developed strong relationships with customers through high levels of customer service.
• Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Developed a reputation for excellence as a trusted resource among team members and colleagues, contributing to a positive working environment.
• Maintained up-to-date knowledge of lending regulations, ensuring compliance throughout the loan process.
• Made tough decisions
• Improved customer satisfaction by providing timely and accurate loan support services.
• Negotiated loan terms and conditions with customers to secure best deal.

While at Fedex Ground for these 3 years, I worked on both the inbound and outbound sort and got very familiar with both shifts. While on inbound I received a promotion to Package Handler Trainer and Shortly After that I was promoted to Operations Administrator. Although I was an Operations Administrator, I moved to the outbound sort and helped the Operations Manager run the sort and manage that shift especially when the Manager was away or on vacation while at the same time fulfilling the Administrator duties.

• Evaluated current operational practices and suggested improvement strategies.
• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Performed day to day tasks such as: assisting customers when they came to pick up a package or ship a package, answered phone calls, assisted drivers, completing audits, working the check in office, processing internationals and hazmat packages, cleaned up and repaired damaged boxes, helping drivers locate addresses and reaching out to customers to get an address correction etc..
• Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
• Provided ongoing support and guidance to fellow trainers as needed, sharing insights gained through experience in order to enhance overall training quality across the department.
• Proved successful working within tight deadlines and a fast-paced environment.
• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

While at Food Lion, I helped in many different areas wherever was needed including: Cashier, Grocery Stocker, & Quality Assurance.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Observed and corrected all unsafe conditions that could cause associate or customer accidents
• Followed current Standard Practices regarding cleanup of Hazardous Waste products
• Followed QA daily check list and sanitation standards set by Food Lion
• Provided customers with a clean, safe, inviting place to shop by maintaining standards in accordance with the standard practice manual