Kendry Brown

• Coordinated logistics for events, managing accommodations, transportation, and scheduling of venues.
  Executed site setup, including decorations, audio/visual equipment, signage, and security services.
  Ensured accessibility services were in place for all event attendees.
  Established connections with vendors and contractors to determine available service options.
• Capable of overseeing multiple events concurrently while ensuring all objectives and time-sensitive goals are achieved.
• Anticipated organizational needs and developed events to address changing priorities
• Provided exceptional after-sales support by understanding and exceeding expectations to maximize customer loyalty.
• Established and sustained long-range master calendar of events, selecting optimal dates based on seasonal factors, significant anniversaries, and expert insights into schedules and preferences of Executive staff members.

• Analyzed data to identify trends, informing strategic growth opportunities for products and services.
  Illustrated product and service value, driving initiatives that enhanced market positioning.
• Directed sales cycles encompassing exploration of new business opportunities and establishment of long-term client partnerships.
• Managed database of clients, prospects, partners, and vendors to support internal business operations.
• Provided exceptional after-sales support by understanding and exceeding expectations to maximize customer loyalty.
• Coordinated partnership agreement negotiations and ensured precise record keeping of sales data.

●Proactively facilitated conflict resolution for prospective clients and current members.

Leveraged Salesforce and Facets in overseeing and preserving member information.

● Collaborated with billing and sales departments to enhance member satisfaction.

● Guided clients through enrollment processes for Medicaid, Child Health Plus, and Essential Health Plans.

• Analyzed customer data to identify trends that could be used to reduce churn rate.

• Streamlined administration of protocols and procedures, tracking systems and reporting processes to fulfill University needs and meet donor expectations.
• Worked closely with annual gift officers to create meaningful stewardship plans for donors.
• Provided administrative support by researching and reviewing potential donors.

• Coordinated, established budget, and facilitated local and out-of-state service trips and events.
• Developed and implemented marketing strategies to recruit participants.
• Cultivated effective site-leaders by implementing structured training sessions
• Presented information sessions and facilitated weekly meetings.
• Managed group of 12 in Baltimore, MD to tackle food insecurity

• Monitored student progress and assisted students and teachers with resolving problems.
• Assisted with writing proposals for additional funding sources.
• Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
• Attended workshops related to effective methods for delivering service learning programs.
• Developed educational materials to increase awareness of social issues affecting the community.