Kendry Reyes
Allentown,PA
Summary
Ensuring the highest level quality of service provided, while supporting policies, goals, and objectives. Results-driven, hands-on leadership professional with over 8 years of experience in warehouse, distribution, replenishment, accidents prevention and operations management. Proven managerial capabilities consistently increasing productivity and reducing expenses through cost-effective efficiency programs. Accomplished leader with the ability to build, train, motivate and mentor successful teams to outstanding performance.
Overview
10
10
years of professional experience
Work History
Operations Manager
Fresh Direct LLC
08.2017 - Current
- Responsible for three departments with total of 5 Supervisors and over 150 employees.
- Maintained all operations documentation in organized manner.
- Improved business performance in areas such as inventory accuracy and replenishment fulfillment, productivity,
- Monitored equipment and food inventory worth over $5 Million.
- Maintained project quality with hands-on management style.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Collaborated with the EH&S to ensure that the PITO was meeting daily and monthly projections and forecasts.
- Maximized efficiency by coaching and mentoring 4 Supervisors, 10 Team leaders on 5S principles, industry practices, company procedures.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Successfully accomplished and exceeded departmental goals on all cost centers owned with consistency such as accidents reduction, percentage of sales per quarter, attrition, productivity or CPH and cycle counts.
Operations Supervisor
Fresh Direct LLC
06.2015 - 08.2017
- Created and implemented strategies for improving operational efficiency and accuracy.
- Motivated and trained employees to maximize team productivity.
- Monitored supply chain and managed all logistics for Inbound operations.
- Worked directly with Outbound, Receiving and Shipping to achieve max orders and low shorts as 1% of over 14k costumer orders.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Hired and trained 50% of staff.
- Create, assign and adjust replenishment tasks mapping by shift increasing productivity by 3%.
- Oversee up to 40 employees across three shifts including 5 team leaders.
- Increment quantity of pick bins above minimum requirement by 7% on daily basis ensuring 95% of pick bins locations are ready for production (outbound operations) and Exceeded company objectives by 2%.
- Decrease recordable incidents of department.
- Maximized efficiency by coaching and mentoring staff on 5S principles, industry practices, company procedures and SAP system.
Operations Team Leader
Fresh Direct LLC
01.2014 - 06.2015
- Helped set and manage objectives for quality, productivity and compliance.
- Produced detailed reports outlining performance against benchmarks.
- Coordinated cross training , goals by hour and follow up conversations about results with associates resources in support of team goals.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Sat on new hire interviewing panel and made recommendations.
- Trained, coached and managed 38 person team of and professionals.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Trained, mentored and directed team of 4 Team leads.
- Set schedules and oversaw daily workflow.
Operations Manager
UNFI, United Natural Foods
07.2021 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Successfully stablish shipping operations from the first delivery and accomplished all KPI's up to date.
- Oversee 300 associates, 10 supervisors.
- Ship over 500K cases & 650 routes weekly with excellent service rates.
Education
High School Diploma - undefined
Profesor Simon Orozco
Dominican Republic2008
Skills
- Project management
- Continuous improvement
- Team building
- Coaching and mentoring
- Consistently meet goals
- Efficient multi-tasker
- Staff training/development
- Employee scheduling
- Relationship building
- Teamwork and collaboration
- Inventory management
- Project development
- Organized
- Bilingual (Spanish / English)
key achievements
- Cross train 90% of associates in the department. 40associates up to the point they all were at the same level of skills as well as operating PITO equipment efficient.
- Build the night shift operation of the department Inbound side.
- 2017 increase consistently the productivity by 2% Q2 by 1% Q3 and 0.5 % Q4
- 2017 bin fill reports were increased by 3% Q2, 1% Q3 as well as 1% Q4. Ending up on 97% in the daily basis operation surpassing our required 92% of bin fill.
- As manager on FDC (Bronx) increase productivity by 3% from 11% to 14% also sustained.
- Increase inventory accuracy from 70% to 90% by keeping updating SOP's, standardizing training for new employees.
- Give back over 100K of labor spend.
- Operation Manager of the month of September 2017, March 2020 and the a golden pillar award of the Q1 of 2021.
- Been promoted from Team Leader to Supervisor as well to Manager.
- Work with a team and take a brand new facility up to speed and lead the KPI's over 60 other DC's.
- Accomplish safety, productivity, turnover and budget goals per quarter and hit the yearly targets and exceed expectations with consistency, used as a role model.
Timeline
Operations Manager
UNFI, United Natural Foods
07.2021 - Current
Operations Manager
Fresh Direct LLC
08.2017 - Current
Operations Supervisor
Fresh Direct LLC
06.2015 - 08.2017
Operations Team Leader
Fresh Direct LLC
01.2014 - 06.2015
High School Diploma - undefined
Profesor Simon Orozco
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