Kendryia Robinson
Memphis,Tennessee, United States
Summary
Results-driven General Manager with extensive experience in operations management, warehouse supervision, and inventory control. Proven track record in driving profitability, improving customer satisfaction, and optimizing team performance in competitive environments. Skilled in team development, staff training, conflict resolution, CRM systems, and cross-functional coordination. Experienced in inventory management, shipping and receiving, quality assurance, and compliance with safety protocols. Recognized for enhancing operational efficiency, maintaining accurate records, and fostering strong client relationships. Strong communicator with expertise in problem-solving, strategic
planning, and customer service excellence.
Overview
16
16
years of professional experience
Work History
General Manager
Wingstop Restaurant
03.2023 - 11.2025
- Led strategic planning and operations management to drive sales growth, profitability, and market expansion, aligning business initiatives with organizational goals.
- Managed full P&L responsibilities, including budgeting, forecasting, cost control, resource allocation, and KPI performance tracking.
- Directed daily operations by overseeing staffing, scheduling, training, performance evaluations, and compliance with company standards and industry regulations.
- Enhanced operational efficiency by coaching and developing teams on leadership, customer service, workflow optimization, and technology systems.
- Strengthened customer satisfaction and retention by leading customer experience management, resolving issues promptly, and cultivating long-term client relationships.
W & I Accounts Management Csr
Internal Revenue Service, IRS GS-0962-06 Salary 49
06.2023 - 10.2025
- Provided accurate taxpayer assistance by actively listening, identifying issues, and documenting interactions in accordance with IRS W&I Accounts Management procedures.
- Handled a high volume of inbound calls with minimal wait times of 5-7 minutes, while meeting performance metrics such as Average Handle Time (AHT) and Level of Service (LOS).
- Researched and analyzed taxpayer accounts using IRS systems (IDRS, AMS) to determine the root causes of account discrepancies, notices, and payment issues.
- Resolved taxpayer inquiries and complaints by delivering clear guidance on refunds, adjustments, credits, payment plans, and account statuses, in compliance with IRS regulations.
- Maintained up-to-date knowledge of federal tax law, IRS policies, and annual regulation changes to ensure accurate and compliant account management support.
Retail Store Manager/ Kitchen Manager
Quick And Easy Food Mart 1 and 2
07 2020 - 03 2023
- Managed both stores operations, including inventory control, cash handling, POS accuracy, and all opening and closing procedures, to ensure compliance with company policies.
- Led and coached store associates in a fast-paced retail environment, improving team performance through proactive communication, training, and positive reinforcement.
- Drove sales growth by delivering exceptional customer service, maintaining merchandising standards, and implementing strategies that increased revenue and enhanced the customer experience.
- Minimized shrink and loss by enforcing inventory management best practices, monitoring store activities, and ensuring adherence to all loss prevention procedures.
Customer Service Representative
Ttec for TWA
03.2020 - 06.2020
- Delivered high-quality customer support by proactively identifying needs, resolving inquiries, and ensuring customer satisfaction through effective problem-solving strategies.
- Managed a high volume of 30-50 inbound calls in a remote environment, responding promptly to minimize hold times, and maintain service-level agreements (SLAs).
- Handled continuous inbound call flow with professionalism, efficiency, and adherence to productivity metrics such as AHT, first-call resolution, and call quality standards.
- Provided personalized assistance and product/service guidance, actively listening to customer concerns, and tailoring solutions to meet unique requirements
Inventory Control Clerk
DHL Supply Chain
09.2019 - 04.2020
- Received and verified incoming shipments by checking quantities, SKUs, and documentation, updating the inventory management system (IMS/WMS) to ensure accurate stock records.
- Performed cycle counts, inventory audits, and variance analysis using handheld RF scanners and computer systems, identifying discrepancies, and implementing corrective actions.
- Maintained accurate inventory documentation, monitored stock levels, and coordinated the replacement or replenishment of damaged, missing, or defective items to support warehouse operations.
- Inspected packages and labels for accuracy and compliance with quality standards, communicated inventory status to internal teams, and supported efficient order fulfillment and product availability
Advanced Distribution Center Leader
Milwaukee Electric Tool
02.2016 - 06.2019
- Directed daily warehouse operations, including receiving, storage, order picking, packing, and shipping, achieving 6,000+ lines per shift and 100% on-time shipments.
- Managed, trained, and led warehouse staff, optimizing workforce allocation and implementing best practices to improve productivity, accuracy, and safety compliance.
- Coordinated with cross-functional teams, including inventory control and transportation, to maintain accurate inventory levels and meet customer demand.
- Implemented process improvements in order fulfillment, material handling, and shipping workflows, leveraging lean principles to enhance operational efficiency.
- Monitored and reported key performance metrics, conducted team meetings, and drove performance evaluations to maximize team performance and engagement.
Inventory Control Specialist
Williams Sonoma Inc.
02.2010 - 02.2016
- Performed physical inventory counts and cycle counts, reconciling discrepancies to maintain accurate stock records.
- Investigated and resolved inventory 50+ discrepancies, updating the ERP/WMS system with corrective adjustments.
- Received and inspected incoming shipments, verifying purchase orders, invoices, and packing lists for accuracy.
- Monitored stock levels, reorder points, and safety stock to optimize inventory availability, and minimize stockouts.
- Conducted regular inventory audits to ensure compliance with company policies, regulatory standards, and quality control procedures.
Education
Diploma -
Central High School
Memphis, TN05.1997
Skills
- SAP, ERP, and WMS distribution systems
- Inventory management and order management
- Shipping and receiving
- Forklift operation and palletizer knowledge
- 5S / Lean Six Sigma
- RF systems
- ServSafe Certified
- Soft Skills
- Team development and staff training
- Analytical thinking and problem solving
- Time management and deadline-driven
- Self-motivated and hardworking
- Customer service and professional communication
Timeline
W & I Accounts Management Csr
Internal Revenue Service, IRS GS-0962-06 Salary 49
06.2023 - 10.2025
General Manager
Wingstop Restaurant
03.2023 - 11.2025
Customer Service Representative
Ttec for TWA
03.2020 - 06.2020
Inventory Control Clerk
DHL Supply Chain
09.2019 - 04.2020
Advanced Distribution Center Leader
Milwaukee Electric Tool
02.2016 - 06.2019
Inventory Control Specialist
Williams Sonoma Inc.
02.2010 - 02.2016
Retail Store Manager/ Kitchen Manager
Quick And Easy Food Mart 1 and 2
07 2020 - 03 2023
Diploma -
Central High School