Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kendy Castor

Quincy,MA

Summary

Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Overview

2
2
years of professional experience

Work History

Barista, Barista Trainer

Starbucks
Cambridge, MA
10.2021 - Current
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Described menu items to customers and suggested products based on stated preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Demonstrated techniques on using multiple beverage machines with new team members.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Operated cash registers to process customer payments.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Listened to customer desires and needs to recommend optimal products.
  • Selected and assigned instructors to conduct training.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Education

High School Diploma -

Milton High School
Milton, MA
06-2021

Skills

  • Espresso Machine Operation
  • Table Bussing
  • Cash Handling
  • Menu Memorization
  • Food Preparation
  • Opening and Closing Duties
  • POS Systems
  • Fluent in English, Haitian Creole, and French
  • New Hire Training
  • Tea Expertise
  • Food Running
  • Safe Food Handling
  • Active Listener
  • Team Player

References

References available upon request.

Timeline

Barista, Barista Trainer

Starbucks
10.2021 - Current

High School Diploma -

Milton High School

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Kendy Castor