Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Kendy Perez

Trenton,NJ

Summary

Enthusiastic Housekeeping Manager offering many years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Hardworking and resourceful with strong communication skills. Team player while maintaining service within policy guidelines. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cardiac Monitor Technician

Capital Health Regional Medical Center
Trenton, NJ
05.2022 - Current
  • Monitored and analyzed cardiac rhythms on EKG monitors for inpatients.
  • Maintained accurate documentation of patient data including vital signs, medications, and reports of abnormal findings.
  • Identified potential issues with the patient's ECG tracing before they become critical situations.
  • Analyzed trends in patient's vitals over time in order to detect any abnormalities early on.
  • Operated telemetry systems to monitor patient's heart rate and rhythm remotely.
  • Performed quality control checks on all cardiac monitoring equipment used in the facility.

Housekeeping Manager

Sonesta Hotels
Princeton, NJ
09.2020 - 10.2024
  • Supervised, trained, evaluated, and scheduled staff of 15 housekeepers daily.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Performed quality control inspections for guest rooms and public areas.
  • Resolved customer complaints in a timely manner.
  • Collaborated with other departments on various projects as needed.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.

Nursing Assistant

Capital Health
Trenton, NJ
04.2021 - 12.2021
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
  • Assessed vitals and noted medical information to report changes to nursing staff and physicians.
  • Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
  • Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
  • Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.

Housekeeping Supervisor

Sonesta Hotels
Princeton, NJ
09.2017 - 09.2020
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
  • Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
  • Communicated with maintenance team on damages to repair.
  • Inspected guest rooms and public areas to ensure they met established cleanliness standards.
  • Collaborated with multiple departments to maximize workflow and efficiency.

Server

The Westin Hotel
Princeton, NJ
06.2013 - 03.2020
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Provided exceptional service to high volume of daily customers.

Education

Associate of Science - Arts And Sciences

Liceo Canadience
Gualala, CA
10-2004

Skills

  • Department coordination
  • Scheduling and Planning
  • Customer service-focused
  • Task Delegation
  • Work Prioritization
  • Expense Tracking
  • Invoice Processing
  • Cleaning and sanitation
  • Cleaning practices
  • Supervisory skills
  • Training and mentoring
  • Performance Improvements

Certification

  • Certified Nurse Assistant
  • CPR certified

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

Cardiac Monitor Technician

Capital Health Regional Medical Center
05.2022 - Current

Nursing Assistant

Capital Health
04.2021 - 12.2021

Housekeeping Manager

Sonesta Hotels
09.2020 - 10.2024

Housekeeping Supervisor

Sonesta Hotels
09.2017 - 09.2020

Server

The Westin Hotel
06.2013 - 03.2020

Associate of Science - Arts And Sciences

Liceo Canadience

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