Kendyl Brockman
Salt Lake City
Summary
Professional with strong background in policy analysis, prepared to drive impactful results through thorough research, analytical skills, and strategic planning. Known for effective team collaboration and adaptability to meet evolving needs while maintaining high standards. Skilled in data interpretation, policy evaluation, and stakeholder communication, ensuring reliable and actionable insights for decision-making.
Overview
12
12
years of professional experience
Work History
Health Workforce Policy Analyst
Utah Department of Health and Human Services
08.2022 - Current
- Lead staffer for Utah Health Workforce Advisory Council, Utah Medical Education Council and their subcommittees
- Oversees a multi-million dollar budget, ensuring effective allocation and management of resources
- Administers and manages multiple grant programs and contracts, ensuring compliance and performance outcomes
- Supervisor to AmeriCORPS Vista
- Performs research, analysis, and tracking and presentation of regulatory and health policy issues and trends
- Provides support for advocacy activities to achieve program goals and outcomes
- Provides support across department programs for health policy efforts
- Creates functional standards and processes for policy analysis
- Conducts policy related analysis and provides recommendations for action
- Prepare policy briefs used to communicate outcome-based policy recommendations with Utah State Legislature and various executive branch agencies
- Organized meetings and facilitated discussions among stakeholders around Utah's health workforce
- Presents to program or department leadership for collaboration
- Coordinates with state and local governments on health workforce policy efforts
- Supports the Utah Primary Care Office by developing applications for Health Professional Shortages Areas
- Evaluated the effectiveness of existing policies by collecting feedback from stakeholders and analyzing quantitative data
- Coordinates with state and local governments on health workforce policy efforts
Lead Oncology Patient Coordinator
Huntsman Cancer Hospital
06.2019 - 08.2022
- Support the Neuro oncology and palliative care teams
- Collaborated closely with physicians, nurses and other healthcare personnel to coordinate care for patients.
- Coordinated and managed the Treatment Planning Conference and team meetings
- Assisted patients with scheduling appointments, verifying insurance coverage and completing paperwork.
- Utilized strong organizational skills to manage multiple tasks simultaneously while maintaining focus on detail.
- Coordinated care plans among multiple providers ensuring continuity of care throughout treatment process.
- Developed and managed provider templates for improved workflow
- Established a new intake process for the multidisciplinary team.
- Created a decision tree that was successfully implemented in Epic
- Supported a team of patient coordinators to enhance patient care
- Gained experience in budget management for the team
Float Patient Diagnostic Assistant
Huntsman Cancer Hospital
02.2019 - 06.2019
- Rotated to and assisted with each individual clinic
- Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel.
- Acquired a knowledge of multiple clinic requirements
- Developed strong relationships with customers through exceptional customer service.
- Scheduled all patient appointments and procedures
- Scheduled and confirmed appointments for clients, customers or supervisors
- Provided administrative support to team members and management in daily tasks
Emergency Room Registrar
Mountain Point Medical Center
10.2015 - 02.2019
- Successfully registered patients in a fast-paced, high volume Emergency Room environment
- Verified insurance coverage prior to services being rendered, ensuring accurate billing process
- Insured excellent patient experience and made sure that all demographics and insurance was updated
- Performed data entry of patient information into the Electronic Medical Record system accurately
- Acted as a liaison between patients, family members, physicians and other hospital personnel regarding registration matters
- Maintained knowledge of all current hospital policies related to registration processes and procedures
- Adhered to federal, state and local laws pertaining to health care privacy standards
- Processed payments from patients utilizing cash registers accurately and securely
- Answered telephones and directed calls to appropriate staff
Office Supervisor
Life Centre Physical Therapy
04.2015 - 10.2015
- Maintained accurate records of employee attendance for payroll purposes
- Organized and maintained filing systems for confidential documents, ensuring accuracy and security of information
- Performed administrative duties such as scheduling meetings and appointments, and maintaining calendars
- Managed invoices and accounts payable and receivable processing to ensure timely payments were made
- Trained new staff members on office policies, procedures, and best practices
- Created and reviewed schedules, maintaining staffing levels to meet service goals
Receptionist
Larry H. Miller Lexus of Lindon
08.2013 - 01.2015
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Received payments and recorded receipts for services
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
- Kept reception and common areas clean and tidy
- Worked closely with all departments in dealership
- Operated multi-line phone system efficiently while managing high call volume
- Provided typing, word processing, and clerical support and assisted with administrative projects
- Performed light bookkeeping tasks such as entering data into accounting software programs
Education
Master of Healthcare Administration -
University of Utah
05.2022
BS in Community Health -
Utah Valley University
12.2018
Skills
- Microsoft Office
- Google Suite
- Presentation Skills
- Leadership
- Policy analysis
- Regulatory compliance
- Stakeholder engagement
- Legislative tracking
- Effective communication
- Collaboration skills
- Customer service
Timeline
Health Workforce Policy Analyst
Utah Department of Health and Human Services
08.2022 - Current
Lead Oncology Patient Coordinator
Huntsman Cancer Hospital
06.2019 - 08.2022
Float Patient Diagnostic Assistant
Huntsman Cancer Hospital
02.2019 - 06.2019
Emergency Room Registrar
Mountain Point Medical Center
10.2015 - 02.2019
Office Supervisor
Life Centre Physical Therapy
04.2015 - 10.2015
Receptionist
Larry H. Miller Lexus of Lindon
08.2013 - 01.2015
Master of Healthcare Administration -
University of Utah
BS in Community Health -
Utah Valley University
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