Summary
Overview
Work History
Education
Skills
Timeline
Generic

KENDYL COX

PHENIX CITY,AL

Summary

Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with management and workflow optimization. Eager to bring knowledge to support business and customer needs.

Overview

5
5
years of professional experience

Work History

TEAM MEMBER

CHICK-FIL-A
02.2023 - Current
  • I recently went back to Chick-Fil-A. I worked there October 2017 to June 2018.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.

CONCIERGE

BLACKBERRY FARMS
10.2021 - 01.2022
  • Responsible for the input and output of calls from guests.
  • Answering questions about the properties and events that were taking place at the time a guest/guests would be visiting.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Maintained accurate and up-to-date records of guest information.
  • Managed check-in and check-out procedures for guests.

SUPERVISOR

STARBUCKS
10.2019 - 09.2021
  • I was in charge of completing all cash management at the beginning and middle of the day.
  • I was responsible for making food orders and preparing the next oncoming shift for success.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Boosted team performance by developing customer service training materials and conducting service training.

SALES ASSOCIATE

AMERICAN EAGLE
12.2018 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Education

BBA -

Western Governors University
Salt Lake City, UT
05.2025

ASSOCIATE OF ARTS WITH A CONCENTRATION - PSYCHOLOGY

ROANE STATE COMMUNITY COLLEGE
Oak Ridge, TN
05.2022

HIGHSCHOOL DIPLOMA -

HERITAGE HIGH SCHOOL
MARYVILLE, TENNESSEE
05.2020

Skills

  • Attention to Detail
  • Staff Training
  • Money Handling
  • Product Knowledge
  • Facility Cleaning
  • Sales Expertise
  • Stocking and Replenishing
  • Account Management
  • Safety Understanding
  • Portion Standards
  • Team Member Motivation
  • Component Determination
  • Clear Communication
  • Operational Efficiency and Safety
  • Willingness to Learn
  • Corrective Actions
  • Documentation and Recordkeeping
  • Cooperative Relationships
  • Guest Satisfaction
  • Safe Work Practices
  • Peer Relationships
  • Teamwork and Collaboration
  • Advising and Coaching

Timeline

TEAM MEMBER

CHICK-FIL-A
02.2023 - Current

CONCIERGE

BLACKBERRY FARMS
10.2021 - 01.2022

SUPERVISOR

STARBUCKS
10.2019 - 09.2021

SALES ASSOCIATE

AMERICAN EAGLE
12.2018 - 08.2019

BBA -

Western Governors University

ASSOCIATE OF ARTS WITH A CONCENTRATION - PSYCHOLOGY

ROANE STATE COMMUNITY COLLEGE

HIGHSCHOOL DIPLOMA -

HERITAGE HIGH SCHOOL

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