Kendyl Durham
Belleview,FL
Summary
Driven Pizza Hut Assistant Manager with a proven track record at CFL Pizza Hut, enhancing customer satisfaction and streamlining operations for profitability. Excelled in workload management and customer relations, fostering team growth and maintaining high compliance standards. Skilled in active listening and effective communication, significantly boosting employee morale and operational efficiency.
Overview
3
3
years of professional experience
Work History
Pizza Hut Assistant Manager
CFL Pizza Hut
09.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
High School Diploma -
Belleview High School
Belleview, FL05.2023
Skills
- Customer Relations
- Task Delegation
- Workload Management
- Compliance understanding
- Meeting facilitation
- Customer Service
- Active Listening
- Excellent Communication
- Work Planning and Prioritization
- Team motivation
Timeline
Pizza Hut Assistant Manager
CFL Pizza Hut
09.2021 - Current
High School Diploma -
Belleview High School
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