Kendyl Pond
Tucson,Arizona
Summary
Charismatic and results-oriented professional with a proven track record in leadership, operations management, and client relations. Expertise in strategic planning, team development, and exceeding performance goals. Skilled in connection building, marketing, sales, public relations, and maintaining high standards of service and client satisfaction. Exceptional communicator and problem solver with a focus on creating an inclusive, high-performance culture.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Sales & Marketing/Executive Assistant
Thrive and Grow Gardens/Thrive and Grow Farms
01.2020 - 06.2024
- Team Leadership: Managed cross-functional teams including web developers, graphic designers, and content creators, ensuring seamless execution of marketing initiatives.
- Executive Support: Provided executive-level administrative support to the CEO, enhancing operational efficiency and workflow.
- Revenue Growth: Drove significant revenue growth by generating leads and closing high-ticket sales.
- Business Partnerships: Established key business-to-business partnerships, expanding market reach and driving collaborative business objectives.
- Crowdfunding Campaigns: Led, executed, and marketed successful crowdfunding campaigns, boosting company visibility.
- Digital Marketing: Developed and implemented digital marketing strategies, including social media campaigns and trade show participation, to maximize brand awareness.
- National Sales Expansion: Expanded national sales efforts, contributing to a 35% increase in revenue for Thrive Luxury Raised Garden Beds and Thrive and Grow products.
- Operational Oversight: Spearheaded day-to-day business operations, ensuring optimal performance and staff coordination across multiple departments.
- Business Strategy & Planning: Played a central role in developing and executing business plans, including budgeting, performance tracking, and growth strategies.
- Client Relations & Retention: Cultivated strong client relationships, focusing on retention and overall customer satisfaction.
- Strategic Meetings: Facilitated regular strategic meetings to review progress, align team goals, and ensure consistent performance.
- Public Relations & Branding: Led public relations initiatives to build the company’s reputation, engaging with key influencers and media outlets.
Owner/Operator In-Home Childcare
Self-employeed
01.2013 - 01.2020
- Business Ownership & Management: Founded and operated an in-home childcare business, overseeing budgeting, scheduling, and compliance to ensure smooth, efficient operations.
- Curriculum Development: Designed and implemented nurturing, age-appropriate activities that promoted children's cognitive, social, and emotional development.
- Parent Relations: Built strong, trusting relationships with parents, leading to loyalty, positive referrals, and long-term client retention.
- Staff Recruitment & Management: Recruited, trained, and supervised staff to create a nurturing, safe, and stimulating environment for children while fostering open communication with families.
- Health & Safety Compliance: Ensured adherence to all health, safety, and licensing regulations, providing a secure, compliant environment for children.
- Client Satisfaction: Consistently achieved high satisfaction rates, evidenced by positive feedback and lasting relationships with parents and caregivers.
- Business Expansion: Applied marketing strategies to increase enrollment and drive overall business growth.
- Continuous Professional Development: Conducted training and professional development for staff, enhancing childcare services and maintaining high standards.
Clinical Manager/Lead Dental Assistant
Studio Dental
01.2010 - 09.2013
- Operations & Workflow Optimization: Managed day-to-day clinical operations, enhancing workflow efficiency and improving patient care through effective resource allocation and team management.
- Patient Care & Documentation: Managed a daily caseload of 6 to 12 patients, creating detailed data entry notes for each procedure and visit, ensuring accurate and thorough documentation.
- Team Leadership & Training: Trained and mentored dental assistants, elevating team performance and maintaining high standards of patient care. Created training guides and procedural manuals to streamline processes and ensure consistency.
- Patient Care & Compassionate Service: Provided emotional support and reassurance to anxious or fearful patients, ensuring comfort and satisfaction throughout their care experience.
- Inventory & Financial Management: Oversaw clinical product procurement and inventory control, introducing cost-saving strategies that reduced operational expenses.
- Regulatory Compliance: Ensured full compliance with health and safety regulations, maintaining a safe and legally compliant clinic environment.
- Patient-Centered Care: Developed comprehensive procedural guides for clinical staff, standardizing processes to improve care quality and operational consistency.
Full-Time Nanny and House Manager
Multiple Families
01.2000 - 01.2006
- Childcare & Household Management: Provided comprehensive childcare and household management services for multiple families, overseeing daily operations and ensuring smooth functioning.
- Schedule & Logistics Coordination: Organized and managed children's schedules, appointments, and extracurricular activities, ensuring punctuality and seamless logistics.
- Nurturing Home Care: Maintained a nurturing, safe environment for elementary-age children, offering attentive care throughout the day.
- Educational & Developmental Play: Implemented educational activities to foster children's intellectual and social growth.
- Household Maintenance: Ensured cleanliness, organization, and upkeep of the home, maintaining high standards of safety and cleanliness.
- Shopping & Stocking: Provided shopping and home stocking services, ensuring household supplies and groceries were replenished efficiently and in a timely manner.
- Vendor & Contractor Coordination: Liaised with contractors and service providers to coordinate maintenance and home repairs, ensuring timely and effective solutions.
- Confidentiality & Professionalism: Demonstrated discretion, professionalism, and integrity in managing confidential family matters and sensitive information.
Education
HIGH SCHOOL DIPLOMA -
Flowing Wells High School
Tucson, Az01.2002
Skills
- Partnership Development
- Sales Presentations
- Sales Training
- Direct Mail Campaigns
- Influencer Marketing
- Mobile marketing
- Product positioning
- E-commerce strategy
- Creative Direction
- Search Engine Optimization
- Advertising Campaigns
- Data-driven decision-making
- Strategic Planning
- Goal Setting and Achievement
Certification
- Certified Dental Assistant, Dental Assistant National Board, Tucson, AZ, 01/01/10, 12/31/10
- Cardiopulmonary Resuscitation Certification, 01/01/24, 12/31/24
Timeline
Director of Sales & Marketing/Executive Assistant
Thrive and Grow Gardens/Thrive and Grow Farms
01.2020 - 06.2024
Owner/Operator In-Home Childcare
Self-employeed
01.2013 - 01.2020
Clinical Manager/Lead Dental Assistant
Studio Dental
01.2010 - 09.2013
Full-Time Nanny and House Manager
Multiple Families
01.2000 - 01.2006
- Certified Dental Assistant, Dental Assistant National Board, Tucson, AZ, 01/01/10, 12/31/10
- Cardiopulmonary Resuscitation Certification, 01/01/24, 12/31/24
HIGH SCHOOL DIPLOMA -
Flowing Wells High School
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