Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendyll Judd

Raleigh,NC

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Planet Fitness
09.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Dog Bather

Pets Supplies Plus
04.2023 - 03.2024
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Safely handled various breeds of dogs, ensuring their comfort throughout the bathing process.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Successfully calmed anxious pets during the bathing process using proven soothing techniques.

Front Desk Receptionist

Planet Fitness
Raleigh, NC
03.2022 - 08.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Hostess

Big Eds
Raleigh, NC
08.2021 - 12.2021
  • Took to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Education

Associate of Science - Biotechnology

Wake Technical Community College
Raleigh, NC
08.2024 - Current

High School Diploma -

Leesville Road High School
Raleigh, NC
08.2017 - 06.2021

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Problem Resolution

Call center experience

Computer Proficiency

Microsoft Outlook

Appointment Scheduling

Timeline

Customer Service Representative

Planet Fitness
09.2024 - Current

Associate of Science - Biotechnology

Wake Technical Community College
08.2024 - Current

Dog Bather

Pets Supplies Plus
04.2023 - 03.2024

Front Desk Receptionist

Planet Fitness
03.2022 - 08.2023

Hostess

Big Eds
08.2021 - 12.2021

High School Diploma -

Leesville Road High School
08.2017 - 06.2021

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Kendyll Judd