Kendyll Vance

• Provided exceptional customer service when addressing employee inquiries about paychecks, withholdings, garnishments, and timesheets
• Integrated employee timesheets from UKG to Workday
• Maintained strict confidentiality of employee information, adhering to company policies and legal requirements for data protection.
• Resolved payroll discrepancies promptly, addressing employee concerns and maintaining satisfaction.
• Optimized workflow by creating detailed procedure manuals for each step in the payroll process, reducing errors and enhancing efficiency.
• Developed strong relationships with internal departments to streamline communication regarding employee data updates and changes affecting payroll calculations.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Guided customers through the licensing process in-person, over the phone, and through email
• Provided reception and managerial skills during employee shortages.
• Developed a strong knowledge of Kentucky alcohol laws and ordinances to provide informed recommendations based on individual customer needs.
• Managed the ABC Fine Board and scheduled court hearings
• Wrote legal documents such as civic letters and hearing dockets
• Developed a strong rapport with the Licensing Enforcement officers and informed them of licensing discrepancies

Taking time for personal growth and life experiences, and exploring careers options and other academic pursuits

• Attended, participated, and contributed to monthly staff meetings addressing resident needs.
• Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
• Responded to room transfers, incident reports, and maintenance requests.
• Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
• Assisted residents in preparing for activity and social programs.
• Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
• Maintained clean, safe, and well-organized student environment.

This career break was for my transition from high school to college and also focusing on my studies while attending Eastern Kentucky University and then later transferring to Western Kentucky University.

• Supported law firm operations by taking on additional responsibilities during peak periods, including reception duties and document organization.
• Maintained confidentiality of sensitive case information while performing daily duties; adhering strictly to professional ethics guidelines.
• Contributed to a positive work environment by maintaining professionalism and a proactive attitude when facing challenges or setbacks.
• Facilitated smooth legal proceedings by promptly delivering subpoenas, summons, and other court documents to relevant parties.
• Reduced errors in submitted documents through meticulous proofreading and attention to detail, leading to fewer delays in processing times.
• Accurately logged all completed deliveries for easy reference, resulting in improved record-keeping and fewer discrepancies.
• Maintained daily pick-up and delivery schedule without error to support court operations.

• Maintained high-quality customer service during interactions with both internal employees seeking records assistance or external clients requesting file access.
• Collaborated with cross-functional teams to ensure seamless records management and compliance with policies.
• Utilized database management software proficiently for quick navigation between multiple systems while completing daily tasks.
• Boosted team productivity through timely completion of assigned tasks and proactive communication with colleagues.
• Contributed to auditing efforts by providing accurate documentation and efficient access to necessary files.
• Accelerated response times for critical information needs by implementing an effective filing system.

• Facilitated impactful workshops on topics such as networking, interviewing, and personal branding.
• Assisted with verification, data collection and data entry for placement reporting and maintained placement records and reports.
• Streamlined appointment scheduling processes for greater efficiency and improved client experience.
• Maintained accurate records of client interactions, enabling data-driven decision-making within the department.
• Conducted comprehensive resume reviews, helping clients tailor their applications to specific roles.
• Assisted in conducting interview skills training classes to improve clients' employment potential.
• Established strong relationships with employers, increasing job and internship opportunities for clients.
• Assisted in coordinating successful career fairs, connecting clients with potential employers.