Kenean Tewodros
Gaithersburg,MD
Summary
Passionate and adaptable professional with a rich blend of experience in customer service, real estate, healthcare, and administration. Known for building lasting relationships, driving operational efficiency, and delivering top-notch service with a personal touch. Skilled at managing financial transactions, coordinating complex schedules, and providing compassionate care in high-pressure settings. Fluent in both English and Amharic, with a strong ability to communicate clearly and solve problems. Excited to apply a solid background in project management, medical support, and team collaboration to make a meaningful impact in any fast-paced organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Relationship Advisor
Signal Financial Federal Credit Union
05.2024 - Current
- Assist members with banking inquiries, account management, transactions, and provide personalized financial advice to enhance satisfaction and resolve issues
- Collaborate with team members to strengthen member relationships, improve branch performance, and achieve specific targets through excellent service
- Promote financial products and services tailored to members' needs, contributing to increase product adoption and member engagement
- Conduct routine account reviews to identify opportunities for financial growth, ensuring members achieved their financial goals
- Ensure compliance with banking regulations and internal policies while maintaining a high standard of accuracy and professionalism during transactions
Assistant Manager - Real Estate
Maharzada Realtors
Gaithersburg, MD
12.2021 - Current
- Assist the Manager in overseeing day-to-day operations of the real estate agency, including client consultations, property viewings, and contract negotiations
- Develop and maintain relationships with clients, landlords, and property owners to understand their needs and preferences
- Coordinate property viewings, open houses, and inspections, ensuring a smooth and positive experience for clients
- Manage administrative tasks, including updating property listings, preparing marketing materials, and maintaining accurate records of transactions and client interactions.
- Analyze market trends and property data to provide insights and recommendations that supported client decision-making and improved agency performance
Medical Assistant
Primary and Alternative Medical Center
01.2024 - 05.2024
- Assisted physicians during examinations and minor procedures, ensuring optimal patient comfort and efficient workflow
- Proficient in medical terminology, patient charting, and electronic health records (EHR)
- Skilled in taking vital signs, administering injections, and performing basic laboratory tests
- Strong communication and interpersonal skills, with the ability to effectively interact with patients, families, and medical staff
- Knowledgeable in medical billing and coding procedures
Undergraduate Learning Assistant
Towson University
Baltimore, MD
08.2021 - 12.2023
- Reviewed class materials and discussed reading assignments, boosting comprehension
- Guided students, teaching methods for working assignments and determining correct solutions
- Created instructional materials for use in one-on-one tutoring sessions or group activities
- Developed meaningful relationships with students through regular communication regarding their academic goals and progress towards those goals
Student Assistant
Towson University
Baltimore, MD
08.2021 - 04.2023
- Facilitated communication between faculty members and students through email correspondence or telephone calls
- Assisted administrative personnel and professors in providing photocopies and filings
- Answered incoming phone calls to address questions or transfer to appropriate staff members
- Supported office operations by managing paperwork, organizing files, and ensuring efficient workflow for administrative tasks
Amharic Instructor
The Lutheran Church of St. Andrew
Silver Spring, MD
01.2019 - 06.2021
- Teach the Amharic language and the cultures of Ethiopia at intermediate and advanced levels
- Coordinated and facilitated training, encouraging group participation and ownership
- Provided individualized support for struggling learners
- Adapted teaching methods based on the physical, emotional and intellectual capabilities of students
Customer Service Representative (Team Lead)
Starbucks
Gaithersburg, MD
11.2018 - 03.2020
- Led a team to deliver exceptional customer service, ensuring a positive experience and effectively addressing customer inquiries and concerns
- Collaborated with team members to meet daily sales targets and uphold Starbucks brand standards
- Handled cash and card transactions accurately, following cash handling procedures and reconciling cash register at the end of each shift
Education
Bachelor of Health Administration -
Purdue Global University
10.2024
Associate of Biological Science -
Montgomery College
05.2021
Skills
- MS Office Suite
- Fluent in English and Amharic
- MS Project
- Cash handling
- Customer service skills
- Clinical skills
- Project management
- Risk management
- Technical writing
- Problem solving
- Attention to details
- Planning and coordination
- Data entry
- Basic troubleshooting
- Basic software programs
- Internet navigation
- Basic IT terminology
- Communication both written and verbal
- Adaptability
- Teamwork
Affiliations
Deresenal Charity Organization Addis Ababa, ETHIOPIA
Owner and Manager 2016 - Current
- Supervised and coordinated volunteers and staff, ensuring smooth operations and full staffing in all work areas.
- Managed financial transactions, budgets, and resources to support the center's operations and educational programs for children.
- Monitored monthly school supply and food distribution for children, ensuring all needs were met efficiently.
Adventist Health Care Shady grove, Maryland
(Emergency Room Volunteer) June - December 2023
- Assisted healthcare professionals in providing patient care by organizing supplies, preparing treatment rooms, and ensuring a clean and efficient environment.
- Supported patients and their families with compassion by offering information, comfort, and guidance during emergency situations.
- Observed medical procedures and collaborated with the healthcare team, gaining valuable insight into emergency room operations and patient care processes.
American Red Cross Baltimore, Maryland
Jan - Sep 2022
- Safely transported blood samples to healthcare facilities, ensuring timely and secure delivery in compliance with handling protocols.
- Maintained accurate records of blood sample deliveries, supporting critical healthcare operations and emergency needs.
- Collaborated with Red Cross staff and volunteers to coordinate efficient transportation routes and schedules.
Certification
- CCMA (N.H.A.)
- CPT (N.P.A.)
- Basic life support
- First Aid (N.S.C.)
- HIPAA
Timeline
Member Relationship Advisor
Signal Financial Federal Credit Union
05.2024 - Current
Medical Assistant
Primary and Alternative Medical Center
01.2024 - 05.2024
Assistant Manager - Real Estate
Maharzada Realtors
12.2021 - Current
Undergraduate Learning Assistant
Towson University
08.2021 - 12.2023
Student Assistant
Towson University
08.2021 - 04.2023
Amharic Instructor
The Lutheran Church of St. Andrew
01.2019 - 06.2021
Customer Service Representative (Team Lead)
Starbucks
11.2018 - 03.2020
- CCMA (N.H.A.)
- CPT (N.P.A.)
- Basic life support
- First Aid (N.S.C.)
- HIPAA
Bachelor of Health Administration -
Purdue Global University
Associate of Biological Science -
Montgomery College
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