Kenechukwu (Kenny) Umeugo
Richmond ,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
MEDTECH/ SUPERVISOR
Always Home Care Agency
05.2024 - Current
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
MED TECH/Shift Supervisor
BRICKMONT ASSISTED LIVING
04.2021 - 04.2024
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
CNA
SYNGERY HOME CARE
05.2019 - 04.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Store Manager
Taco Bell
05.2016 - 05.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
Asst Manager
Toys"R"Us
04.2015 - 04.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Collections Agent
Acceptance Now
01.2012 - 04.2015
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Researched accounts and completed due diligence to resolve collection problems.
Education
Bachelor of Arts - URBAN REGIONAL PLANNING
UNIVERSITY OF NIGERIA
EUNGU, NIGERIA04-2005
Skills
- Patient assessment
- Vital signs measurement
- HIPAA compliance
- Medication administration
- Team leadership
- Conflict resolution
- Customer service
- Problem solving
- Time management
- Effective communication
- Patient interaction
- Managing schedules
Certification
CNA CERTIFICATION
MED TECH CERTIFICATION
Timeline
MEDTECH/ SUPERVISOR
Always Home Care Agency
05.2024 - Current
MED TECH/Shift Supervisor
BRICKMONT ASSISTED LIVING
04.2021 - 04.2024
CNA
SYNGERY HOME CARE
05.2019 - 04.2021
Store Manager
Taco Bell
05.2016 - 05.2019
Asst Manager
Toys"R"Us
04.2015 - 04.2016
Collections Agent
Acceptance Now
01.2012 - 04.2015
Bachelor of Arts - URBAN REGIONAL PLANNING
UNIVERSITY OF NIGERIA
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