Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenedi Morelock

Oklahoma City,Oklahoma

Summary

Proven multitasker and exceptional communicator, I excelled at Charleston's Restaurant by enhancing guest experiences and increasing sales through attentive service and upselling techniques. My strong work ethic and ability to engage customers effectively have consistently improved satisfaction and retention rates, showcasing my commitment to excellence in customer service and sales expertise.

Overview

5
5
years of professional experience

Work History

Server

Charleston's Restaurant
07.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server

Gaillardia Country Club
05.2022 - 06.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Barista

Starbucks
05.2021 - 05.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Used POS system to accurately enter orders and process payments.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Sales Associate

Kohl's
11.2020 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Server

S&B's Burger Joint
08.2019 - 08.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

Bachelor of Science - Marketing

Southern Nazarene University
Bethany, OK
12-2024

Associate of Arts - Liberal Arts

Rose State College
Oklahoma City, OK
12-2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Sales expertise
  • Excellent communication
  • Positive and professional
  • Multitasking Abilities

Timeline

Server

Charleston's Restaurant
07.2024 - Current

Server

Gaillardia Country Club
05.2022 - 06.2024

Barista

Starbucks
05.2021 - 05.2023

Sales Associate

Kohl's
11.2020 - 01.2021

Server

S&B's Burger Joint
08.2019 - 08.2020

Bachelor of Science - Marketing

Southern Nazarene University

Associate of Arts - Liberal Arts

Rose State College

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Kenedi Morelock