Kenedy Fozao

driving and delivering food customers at their door and other packages

• Developed strong communication skills while interacting with diverse groups of riders daily.
• Responded to passenger concerns and complaints politely and professionally.
• Followed company guidelines and policies when interacting with passengers.
• Assisted passengers with loading and unloading luggage for enhanced customer care.
• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
• Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Picked up riders at designated locations and greeted upon vehicle entry.
• Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
• Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.

• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern
• Replaced damaged, missing, or defective parts with new and refurbished components
• Changed, rotated, and balanced tires on different types of vehicles
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement
• Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs
• Analyzed and located malfunctions in brakes, motors, switches, and control systems
• Conducted regular system diagnostics

• Moved and installed shelves, power strips, rails, servers, switches and other equipment
• Installed and managed structured cabling infrastructure pulling of cat 5 and cat 6 cable
• Terminated cables and installation of Rj45
• Accepted tasks and documented status using ticketing system, time reports and email
• Streamlined processes for hardware installation, saving time and reducing potential errors during deployment
• Designed and evaluated WAN and LAN connectivity technologies
• Cable dressing and labeling for easy identification
• Testing of cable and knowledge of colour codes
• Documented support procedures, processes and solutions in centralized systems, enabling user self-service
• Utilized source code control for tracking configurations and changes
• Set up hardware and software in optimal configurations to meet network performance requirements
• Installed and managed structured cabling infrastructure
• Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
• Dressed and labeled cables for easy identification and traceability.
• Identified and reported problem devices and replaced defective parts.