Kenedy Her
Madison,WI
Summary
Skilled in performing comprehensive diagnostics and repairs on a range of equipment, with a focus on restoring functionality through the replacement of worn or damaged parts. Engaged with customers to provide technical support and service updates, which facilitated strong client relationships and increased customer loyalty. Accurately documented service calls and repairs, ensuring transparency in operations and adherence to quality standards. Developed expertise in troubleshooting mechanical issues, resulting in effective solutions that minimized downtime for clients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Technician Coordinator
Standard Imaging
Middleton, Wisconsin
12.2019 - Current
- Tested repaired items to ensure functionality before returning them to customers.
- Provided technical support to customers over the phone.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Diagnosed problems and determined solutions for various customer issues.
- Maintained accurate records of service calls, repairs, and parts used.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Developed and maintained relationships with key clients to ensure repeat business.
Parts/Shop Assistant
L.W Allen
Madison, Wisconsin
04.2018 - 12.2019
- Reviewed customer orders and ensured that all items were properly packed, labeled, and shipped in a timely manner.
- Installed new components or replaced defective parts to restore functionality.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Disassembled dysfunctional machinery to perform root cause analysis and repairs.
- Conducted service appointments to diagnose and fix problems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Handled incoming shipments and ensured that all items were properly tagged and priced before placing them on shelves or counters for sale.
- Provided information about products and services to customers.
- Assisted parts personnel with managing inventory, receiving and stocking.
Lead Operations Specialist
Amazon
Madison, Wisconsin
04.2011 - 04.2018
- Created detailed reports summarizing progress against goals and timelines.
- Conducted regular training sessions to ensure adherence to operational standards.
- Analyzed existing systems and processes to determine their effectiveness in meeting business objectives.
- Negotiated contracts with suppliers to secure favorable terms for the organization.
- Developed and implemented new operational processes to improve efficiency, accuracy, and customer satisfaction.
- Supervised production efforts and completed various quality control procedures.
- Trained, mentored and motivated employees to maximize team productivity.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Coordinated and managed the daily operations of a team of 12 employees.
Education
High School Diploma -
Madison East High
Madison, Wisconsin06-2007
Skills
- Parts replacement
- Relationship building
- Problem solving
- Team leadership
- Training development
- Customer relationship management
- Attention to detail
- Diagnostic testing
- Service reports
- Troubleshooting and diagnosis
Languages
Hmong
Native/ Bilingual
Certification
- HVAC/R Certificate UW-Whitewater
- 608 Type 1 Certificate Esco Institute
- 608 Type 2 Certificate Esco Institute
Timeline
Service Technician Coordinator
Standard Imaging
12.2019 - Current
Parts/Shop Assistant
L.W Allen
04.2018 - 12.2019
Lead Operations Specialist
Amazon
04.2011 - 04.2018
High School Diploma -
Madison East High