Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keneeka Loyal

Baltimore,MD

Summary

Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over 5 years of related experience. Meticulous and hardworking Unit Secretary with strong foundation in team training and development for administrative roles. Knowledge of medical billing, appointment scheduling and medication inventory management in providing quality patient care. Meticulous administrative professional bringing demonstrated success in managing nurse station operations, including processing lab testing orders, monitoring medication inventory and collaborating with management to foster efficiency. Accustomed to transcribing physicians' orders and liaising with healthcare professional to deliver superior care. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.

Overview

13
13
years of professional experience

Work History

Unit Secretary

University Of Maryland Medical System
05.2019 - Current
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Enhanced office productivity by handling high volume of callers per day.
  • Processed lab paperwork and requests according to physicians' orders.
  • Transcribed doctors' medication orders, lab test requests, and care plans.

Call Center Representative

PayPal
02.2015 - 08.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Boosted customer service satisfaction ratings through consistent quality control.

Shift Lead

Save A Lot Grocery Store
06.2010 - 05.2014
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

High School Diploma -

Overlea High School & Academy Of Finance
Baltimore, MD
06.2010

Skills

  • Teamwork and Collaboration
  • Electronic Recordkeeping
  • Patient Referral
  • Office Supplies and Inventory
  • Medical Records Management
  • Clinical Support
  • EMR Systems
  • Staff Leadership
  • Coaching and Training
  • Call Transfers

Timeline

Unit Secretary

University Of Maryland Medical System
05.2019 - Current

Call Center Representative

PayPal
02.2015 - 08.2019

Shift Lead

Save A Lot Grocery Store
06.2010 - 05.2014

High School Diploma -

Overlea High School & Academy Of Finance
Keneeka Loyal