Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keneeshawa Chappell

Montgomery

Summary

Dedicated Customer Service Professional with 13+ years of experience in retail, hospitality, and service environments. Skilled in providing excellent customer experiences, efficiently handling transactions, and resolving customer concerns. Recognized for strong communication, teamwork, and problem-solving abilities. Seeking a Customer Service Representative role to contribute to customer satisfaction and company success.

Overview

16
16
years of professional experience

Work History

Customer Service Team Member

Academy Sports Outdoors
10.2025 - Current
  • Provided exceptional customer support, resolving inquiries and enhancing overall satisfaction.
  • Assisted in training new team members on product knowledge and customer service protocols.
  • Collaborated with management to streamline operational processes, improving service efficiency.
  • Maintained merchandise presentation standards, ensuring an inviting shopping environment for customers.
  • Reduced call wait times by efficiently managing high call volumes during peak hours.

Janitorial Cleaner

SainTech Cleaning Service
07.2024 - Current
  • Maintained cleanliness and orderliness of facilities, ensuring compliance with health and safety standards.

Cashier / Sales Associate

Dollar Tree
02.2019 - 08.2023
  • Delivered friendly, attentive service to diverse customers, enhancing satisfaction and repeat business.
  • Processed 80+ transactions per shift with accuracy and efficiency.
  • Maintained store standards by restocking merchandise and ensuring cleanliness.
  • Assisted with sales goals by promoting promotional items.

Housekeeper

Extended Stay America
08.2022 - 01.2023
  • Ensured guest satisfaction by maintaining high standards of cleanliness.
  • Reported and addressed maintenance issues promptly.

Cashier

Burger King
07.2010 - 04.2018
  • Handled high-volume cash and card transactions with 98% accuracy.
  • Resolved customer concerns quickly, ensuring a positive dining experience.
  • Supported team operations during peak hours to meet service goals.

Education

High School Diploma - undefined

Saint Gregory High School
05.2024

Skills

  • Customer Service & Sales: Transaction Processing, Complaint Resolution, Upselling, Retail Sales, Hospitality Service
  • Technical Skills: Microsoft Word, PowerPoint, Typing, Computer Literacy
  • Additional Skills: Cash Handling, Stocking, Team Collaboration, Time Management, Cleaning & Sanitation

Timeline

Customer Service Team Member

Academy Sports Outdoors
10.2025 - Current

Janitorial Cleaner

SainTech Cleaning Service
07.2024 - Current

Housekeeper

Extended Stay America
08.2022 - 01.2023

Cashier / Sales Associate

Dollar Tree
02.2019 - 08.2023

Cashier

Burger King
07.2010 - 04.2018

High School Diploma - undefined

Saint Gregory High School