Keneeshawa Chappell
Montgomery
Summary
Dedicated Customer Service Professional with 13+ years of experience in retail, hospitality, and service environments. Skilled in providing excellent customer experiences, efficiently handling transactions, and resolving customer concerns. Recognized for strong communication, teamwork, and problem-solving abilities. Seeking a Customer Service Representative role to contribute to customer satisfaction and company success.
Overview
16
16
years of professional experience
Work History
Customer Service Team Member
Academy Sports Outdoors
Katy, TX
10.2025 - Current
- Provided exceptional customer support, resolving inquiries and enhancing overall satisfaction.
- Assisted in training new team members on product knowledge and customer service protocols.
- Collaborated with management to streamline operational processes, improving service efficiency.
- Maintained merchandise presentation standards, ensuring an inviting shopping environment for customers.
- Reduced call wait times by efficiently managing high call volumes during peak hours.
Janitorial Cleaner
SainTech Cleaning Service
Montgomery, AL
07.2024 - Current
- Maintained cleanliness and orderliness of facilities, ensuring compliance with health and safety standards.
Cashier / Sales Associate
Dollar Tree
Montgomery, AL
02.2019 - 08.2023
- Delivered friendly, attentive service to diverse customers, enhancing satisfaction and repeat business.
- Processed 80+ transactions per shift with accuracy and efficiency.
- Maintained store standards by restocking merchandise and ensuring cleanliness.
- Assisted with sales goals by promoting promotional items.
Housekeeper
Extended Stay America
Montgomery, AL
08.2022 - 01.2023
- Ensured guest satisfaction by maintaining high standards of cleanliness.
- Reported and addressed maintenance issues promptly.
Cashier
Burger King
Montgomery, AL
07.2010 - 04.2018
- Handled high-volume cash and card transactions with 98% accuracy.
- Resolved customer concerns quickly, ensuring a positive dining experience.
- Supported team operations during peak hours to meet service goals.
Education
High School Diploma - undefined
Saint Gregory High School
05.2024
Skills
- Customer Service & Sales: Transaction Processing, Complaint Resolution, Upselling, Retail Sales, Hospitality Service
- Technical Skills: Microsoft Word, PowerPoint, Typing, Computer Literacy
- Additional Skills: Cash Handling, Stocking, Team Collaboration, Time Management, Cleaning & Sanitation
Timeline
Customer Service Team Member
Academy Sports Outdoors
10.2025 - Current
Janitorial Cleaner
SainTech Cleaning Service
07.2024 - Current
Housekeeper
Extended Stay America
08.2022 - 01.2023
Cashier / Sales Associate
Dollar Tree
02.2019 - 08.2023
Cashier
Burger King
07.2010 - 04.2018
High School Diploma - undefined
Saint Gregory High School