Keneesia Calhoun

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Used POS system to accurately enter orders and process payments.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Prepared specialty drinks such as cappuccinos, lattes and mochas.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Helped management keep adequate supply on hand by notifying of shortages.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
• Followed exact recipes for mixing and preparing beverage and food items.
• Learned special recipe items and seasonal offerings to best meet customer needs.
• Explained beverage preparation and offered samples to help customers choose ideal items.
• Promoted additional items with beverages, increasing store sales.
• Minimized spoilage with proper use of first-in-first-out stock procedures.
• Packaged bagels, muffins and other food items for customer purchase.
• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

summer work force program.

• Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
• Decorated and merchandised quality bakery goods to build business reputation and revenue base.
• Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
• Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
• Maintained tidy and organized work area to comply with cleanliness standards.
• Used utensils and equipment to portion, wrap and display bakery items.
• Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
• Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Listened to customer needs and desires to identify and recommend optimal products.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Prioritized helping customers over completing other routine tasks in store.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Developed strong rapport with customers and created positive impression of business.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Used in-store system to locate inventory and place special orders for customers.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Managed efficient cash register operations.
• Recommended complementary purchases to customers, increasing revenue.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.