Keneethia Stephens
West Blocton
Summary
I am a paramedic with 10+ years of high-volume emergency response experience. I provide high quality care in urgent situations. I also have 17+ years experience in an insurance office setting. My office won numerous awards for being highly productive. I am a very dedicated, honest, reliable, and ethical professional.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Paramedic
NorthStar Emergency Medical Services
Tuscaloosa, Alabama
04.2014 - Current
- Coordinate efficient patient transport while ensuring optimal care in transit.
- Attend training sessions, maintain required certifications, and remain current in lifesaving techniques and technologies.
- Develop strong rapport with other medical professionals to foster quality and efficient patient care.
- Adhere to protocols and procedures to maintain safety of patients and paramedic crew.
- Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.
- Administer advanced life support during emergency medical situations to stabilize patients.
Insurance Customer Service Representative
State Farm
Woodstock, AL
01.2021 - 07.2023
- My role here was the same as when I was with Alfa Insurance.
- I was a part time employee here while also working at Northstar as a Paramedic.
Insurance Customer Service Representative
Alfa Insurance
Tuscaloosa, Alabama
08.1997 - 04.2014
- Managed high-volume inbound and outbound calls to address customer inquiries and claims.
- Processed new policy applications and updated existing policy documents using computer software.
- Collected payments, processed receipts, and informed policyholders of outstanding balances.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies promptly via emails and phone calls.
- Attended training and educational seminars to enhance knowledge and credentials.
- Participated in team meetings and contributed to team goals and objectives.
- Developed strong relationships with clients by providing exceptional customer service.
- Conducted policy reviews and advised customers on available coverage options that best fit their individual needs.
Education
Paramedic - Paramedicine
Alabama Fire College
Tuscaloosa, AL08.2016
Insurance P&C License - Insurance And Risk Management
AD Banker
Tuscaloosa, AL10.2012
High School Diploma -
Southern Academy
Greensboro, AL05.1997
Skills
- Advanced life support
- Direct patient care
- Critical decision-making skills
- Documentation and reporting
- Multitasking and organization
- Data entry/typing
- Time management
- Multi-line telephone operations
- Customer service
- Verbal and written communication
- Punctuality and reliability
Certification
- NREMT-P (nationally registered paramedic)
- Advanced Cardiac Life Support (ACLS)
- Pediatric Advanced Life Support (PALS)
- CPR certification
- NIMS IS 100, IS 200, and IS 700
- Transfer drug certification
Timeline
Insurance Customer Service Representative
State Farm
01.2021 - 07.2023
Paramedic
NorthStar Emergency Medical Services
04.2014 - Current
Insurance Customer Service Representative
Alfa Insurance
08.1997 - 04.2014
Paramedic - Paramedicine
Alabama Fire College
Insurance P&C License - Insurance And Risk Management
AD Banker
High School Diploma -
Southern Academy
References
- Available upon request