Summary
Overview
Work History
Education
Skills
Timeline
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Keneil Landells

Miramar,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Entry Level Business Analyst

Memorial Healthcare
, FL
05.2022 - Current
  • Conducted market research to identify potential opportunities for new product development.
  • Conducted interviews with subject matter experts to gather information on existing systems and procedures.
  • Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
  • Translated user needs into actionable items that could be addressed by IT teams.
  • Recommended improvements to existing or proposed systems to enhance solution functionality.
  • Performed statistical data analysis to inform customer groups.
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Managed timely flow of business intelligence information to users.
  • Maintained library of model documents, templates or other reusable knowledge assets.
  • Synthesized current business intelligence or trend data to support recommendations for action.

Help Desk Analyst

Medical Center Navicent Health
Pembroke Pines, FL
01.2021 - 04.2022
  • Identified customer needs and provided solutions in a timely manner.
  • Coordinated with vendors as needed for resolving complex issues.
  • Assisted customers by troubleshooting and resolving technical problems.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Maintained records, logs and lifecycle documentation of work requests.
  • Walked customers through processes of installing software or hardware and initial program start up procedures.
  • Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
  • Worked to resolve technical issues for global users using [Type] and [Type] remote diagnostic tools.

Help Desk Analyst

TeleperformanceHElo
Tamarac, FL
11.2019 - 12.2020
  • Provided technical support to customers over the phone and email.
  • Maintained detailed documentation of customer interactions, changes made, and resolutions taken in ticketing system.
  • Trained users on new technologies when necessary.
  • Coordinated with vendors as needed for resolving complex issues.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Managed user profiles, security access and shared file structures.

Teller

Wells Fargo
Hollywood, FL
10.2016 - 10.2019
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Answered customer inquiries regarding bank products and services.
  • Performed daily reconciliation of teller drawer within established limits.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Balanced daily cash deposits and vault inventory with zero error rate.

Help Desk Analyst

Medical Center
Pembroke Pines, FL

Education

BBA - Management Information Systems

Florida Atlantic University
Boca Raton, FL
12-2018

Skills

  • Technical Writing
  • Product Management
  • Human Resources Information Systems (HRIS)
  • Operations Management
  • Scheduling
  • Consultative Sales
  • Research
  • Computer Proficiency
  • MS Office proficient
  • Banking
  • Excellent communication skills
  • Data Entry
  • Professionalism
  • Analytical Skills
  • Time management abilities
  • Team Leadership
  • Task Prioritization
  • Workload Management

Timeline

Entry Level Business Analyst

Memorial Healthcare
05.2022 - Current

Help Desk Analyst

Medical Center Navicent Health
01.2021 - 04.2022

Help Desk Analyst

TeleperformanceHElo
11.2019 - 12.2020

Teller

Wells Fargo
10.2016 - 10.2019

Help Desk Analyst

Medical Center

BBA - Management Information Systems

Florida Atlantic University

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Keneil Landells