Keneisha Cleckley
Salisbury,NC
Summary
Accomplished General Manager with a proven track record at Rue 21, enhancing operational efficiency and customer satisfaction. Expert in team leadership and operations management, I've driven significant sales growth and profitability. Skilled in staff development and performance improvement, strategic approach and interpersonal skills have fostered strong client and vendor relationships. Customer-oriented General Manager with over 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
5
5
years of professional experience
Work History
General Manager
Rue 21
03.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Loss Prevention; audit daily paperwork
- Product; Directing and planning floorsets, Sorting and processing shipment.
Store Manager
Steve Madden
01.2022 - 03.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Manager of Operations
Forever 21
06.2021 - 01.2022
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Manager of Operations
Forever 21
08.2019 - 06.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
High School Diploma -
Port Chester Senior High School
Port Chester, NY06.1996
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- District Trainer
- District Product Manager
- Inventory Control
- P&L Management
- Schedule Management
- Performance Improvement
- Consistently meet goals
- Performance Improvements
- Performance Evaluations
- Recruitment
- Networking abilities
- Interpersonal Skills
- Advertising and marketing
- Total Quality Management
- Loss Prevention
- Sales expertise
- Customer Retention
- Motivation
- Team training and development
- Customer Relationship Management
- Team Leadership
- Time Management
- Training and coaching
- Efficient multi-tasker
Timeline
General Manager
Rue 21
03.2023 - Current
Store Manager
Steve Madden
01.2022 - 03.2023
Manager of Operations
Forever 21
06.2021 - 01.2022
Manager of Operations
Forever 21
08.2019 - 06.2021
High School Diploma -
Port Chester Senior High School
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