Keneisha Ross
United States
Summary
Motivated and detail-oriented professional with extensive experience in office coordination, customer service, and human resources. Seeking to leverage organizational and communication skills in an Office Coordinator role to support efficient office operations and enhance team productivity.
Overview
11
11
years of professional experience
Work History
General Administrative Assistant
Delaware River Joint Toll Bridge Commission
06.2022 - Current
- Provided administrative support to the staff, including scheduling meetings, coordinating travel arrangements and preparing expense reports.
- Managed incoming calls and emails, responding to inquiries promptly.
- Greeted visitors warmly, providing assistance as needed.
- Performed data entry tasks for various departments using computer applications.
- Handled confidential information with discretion and professionalism.
- Prepared documents such as invoices, memos, letters with accuracy and speed.
Human Resource Coordinator
Alpla
10.2020 - 06.2022
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
Inventory Control Specialist
Nordstrom
11.2018 - 10.2020
- Developed and implemented effective inventory control systems.
- Monitored stock levels to ensure availability of products.
- Maintained accurate and up-to-date inventory records.
- Conducted periodic inventories and physical counts of product supplies.
- Investigated discrepancies between physical count and computer records.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
Front Desk Representative
Trenton Housing Authority
08.2018 - 02.2019
- Responsible for greeting and welcoming guests, receiving, and delivering all incoming and outgoing mail and packages.
- Answering all calls and directing as needed, scheduling meetings, and coordinating office activities.
Operations Supervisor
Staples
08.2013 - 08.2018
- Measure and manage employee actions and performance by aligning to strategic plans
- Motivate and develop teams, organize, and encourage teamwork through collaboration and relationship building to ensure productivity targets are met or exceeded.
- Support the ongoing safety efforts to ensure all teams are working in a safe manner.
- Supervise and directed approximately 10-15 employees.
- Ensure store merchandising standards are achieved for all products.
- Adhered to company policy and procedures.
- Responsible for proper maintenance of sales floor
- Ensure high customer engagement while demonstrating multitask and assign operational needs appropriately based on customer traffic
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficienc
Education
Associate of Science - Business Administraion
Hudson County Community College
Jersey City, New Jersey05-2025
High School -
East Mecklenburg High School
Charlotte, North CarolinaSkills
- Analytical thinking
- Critical thinking
- Strong communication skills
- Office Management: Scheduling, record-keeping, office coordination
Customer Service: Conflict resolution, communication, and relationship-building
- HR Support: Recruitment, employee relations, onboarding
- Software Proficiency: Microsoft Office Suite (Word, Excel, Outlook), Google
References
Available Upon Request
References
References available upon request.
Timeline
General Administrative Assistant
Delaware River Joint Toll Bridge Commission
06.2022 - Current
Human Resource Coordinator
Alpla
10.2020 - 06.2022
Inventory Control Specialist
Nordstrom
11.2018 - 10.2020
Front Desk Representative
Trenton Housing Authority
08.2018 - 02.2019
Operations Supervisor
Staples
08.2013 - 08.2018
Associate of Science - Business Administraion
Hudson County Community College
High School -
East Mecklenburg High School