Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Keneisha Sandeford

Stockton,CA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Flooring/Decor Sales SpecialistManufacturing TechnicianCustomer Service Representative

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Stockton, CA
Open to relocation: Yes

Salary Range

$35000/yr - $100000/yr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Summary

Detail-oriented Manufacturing Technician skilled in safety protocols, quality assurance, and equipment troubleshooting. Committed to optimizing production processes and enhancing product quality to support continuous improvement initiatives.

Overview

17
17
years of professional experience

Work History

Manufacturing Technician

Tesla
Fremont, CA
09.2018 - Current
  • Operated advanced manufacturing equipment to produce high-quality components efficiently.
  • Conducted quality inspections to ensure adherence to Tesla's stringent standards.
  • Collaborated with cross-functional teams to optimize production workflows and minimize downtime.
  • Trained new technicians on safety protocols, equipment operation, and best practices.
  • Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
  • Enhanced product quality through meticulous monitoring of manufacturing processes and regular equipment maintenance.
  • Participated in skill enhancement workshops, continuously advancing technical expertise and operational knowledge.
  • Supported continuous improvement initiatives, contributing ideas that led to process enhancements.
  • Assisted engineers in developing, building, and testing prototypes and products.

Customer Service Specialist

Restoration Hardware
Tracy, CA
05.2016 - 07.2018
  • Delivered exceptional customer support, resolving inquiries and enhancing overall satisfaction.
  • Implemented process improvements to streamline service operations and reduce response times.
  • Trained new team members on customer engagement strategies and company policies.
  • Analyzed customer feedback to identify trends and recommend actionable solutions.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Delivered prompt service to prioritize customer needs.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Sought ways to improve processes and services provided.
  • Identified and resolved discrepancies and errors in customer accounts.

Flooring/Decor Sales Specialist

Home Depot
Stockton, CA
01.2009 - 03.2016
  • Developed and executed sales strategies to enhance customer engagement and drive revenue growth.
  • Trained and mentored new sales associates on product knowledge and customer service best practices.
  • Analyzed market trends to adapt sales tactics and improve overall store performance.
  • Collaborated with cross-functional teams to optimize inventory management and ensure product availability.
  • Implemented promotional campaigns to increase foot traffic and boost seasonal sales initiatives.
  • Resolved customer inquiries promptly, enhancing satisfaction and loyalty through personalized service.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Developed custom proposals for high-value prospects, successfully closing major deals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Recorded accurate and efficient records in customer database.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Education

Medical Laboratory Science

Glendale Career College
Glendale, CA

No Degree - Biochemistry

California State University, Dominguez Hills
Carson, CA

High School Diploma -

Bear Creek School
Stockton, CA
06-2000

Skills

  • Safety protocols
  • Good manufacturing practices
  • Equipment troubleshooting
  • Precision assembly
  • Adaptive problem solving
  • OSHA compliance
  • Safety operation procedures
  • Production methods
  • Processes implementation
  • Production records
  • Robotics integration
  • Performance tracking
  • Troubleshooting and diagnosis
  • Final product testing
  • Production processes observation
  • Organizational skills
  • Hazardous materials handling
  • Quality assurance
  • Product inspection
  • Inspection reporting
  • Performance improvement
  • Multitasking
  • Time management
  • Data collection
  • Quality control guidelines
  • Production optimization
  • Data processing
  • Team building
  • Hand-held power tools
  • Teamwork
  • Teamwork and collaboration
  • Process optimization

Timeline

Manufacturing Technician

Tesla
09.2018 - Current

Customer Service Specialist

Restoration Hardware
05.2016 - 07.2018

Flooring/Decor Sales Specialist

Home Depot
01.2009 - 03.2016

Medical Laboratory Science

Glendale Career College

No Degree - Biochemistry

California State University, Dominguez Hills

High School Diploma -

Bear Creek School

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Keneisha Sandeford