Kenelly Chinchilla
Kadiant
Westerville,Ohio
2
Languages
1
Certification
6
years of professional experience
Detail-oriented and results-driven professional with experience in retail, customer service, inventory management, and merchandising. Proven ability to build strong client relationships, deliver exceptional customer experiences, and support team objectives through effective communication and collaboration. Recognized for a proactive approach to problem-solving, optimizing processes, adapting to changing needs, and consistently delivering high-quality results.
Work History
Registered Behavior Technician
8 Months- Implemented individualized treatment plans to support client behavioral goals.
- Monitored client progress and documented data for analysis and reporting.
- Improved client's daily living skills with personalized training sessions, enhancing their independence and quality of life.
- Engaged in continuous professional development to stay abreast of latest ABA techniques, ensuring highest standard of care.
- Developed and implemented strategies to increase verbal behavior, enabling clients to communicate needs more effectively.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Key Holder
5 Months- Supervised daily store operations and ensured compliance with company policies.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Submitted reports to senior management to aid in business decision-making and planning.
- Assisted in inventory management by conducting regular stock audits and restocking shelves efficiently.
Assistant Store Manager
1 Year 6 Months- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Resolved customer complaints and concerns promptly and professionally, striving to ensure a positive resolution and customer satisfaction.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Managed scheduling for store shifts to accomplish proper staffing.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers.
- Assisted in recruiting, hiring and training of team members.
- Trained and mentored new staff on company policies and procedures, enhancing team performance.
Accountant Assistant
6 Months- Managed the intake and processing of incoming bills, invoices, and financial documents, ensuring timely and accurate entry into the company's accounting system.
- Uploaded bills received from vendors and suppliers into the accounting software, meticulously verifying details such as invoice numbers, amounts, and payment terms.
- Reviewed bills for accuracy and completeness, promptly resolving any discrepancies or issues with vendors to maintain positive relationships and ensure timely payment.
- Reconciled financial accounts and identified discrepancies, resulting in improved accuracy of financial statements
- Collaborated closely with the accounting team to reconcile bills and invoices with purchase orders, contracts, and other financial records, ensuring alignment and accuracy in financial reporting.
- Provided administrative support to the accounting department as needed, including data entry, filing, and correspondence with vendors and internal stakeholders.
Customer Service Assistant Supervisor
2 Years 9 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated strong problem-solving skills to identify root causes of customer issues and provide effective solutions.
- Developed comprehensive training materials to ensure consistent performance among team members.
- Facilitated cross-functional collaborations with other departments for enhanced understanding of customers' perspectives, leading to more tailored solutions for recurring issues.
- Proactively addressed potential customer concerns by anticipating their needs through active listening techniques and attentive service delivery methods.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Assisted in refining company policies to better align with customer needs, fostering stronger relationships with clients.
Beauty Advisor
4 Months- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers complete purchases, locate items, and join reward programs.
Merchandise Processor
10 Months- Managed returns and exchanges efficiently, updating inventory records accordingly.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards.
Education
High School
Skills
Bilingual
Multitasking and organization
Problem-solving
Sales expertise
Exceptional customer service
Excellent people skills
Certification
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
LANGUAGES
Spanish
English
Timeline
Registered Behavior Technician
Kadiant
12.2025 - CurrentRead More
Key Holder
GC Smokeshop
07.2025 - 12.2025Read More
Assistant Store Manager
SmokeHouse
01.2024 - 07.2025Read More
Accountant Assistant
Bohme
06.2023 - 12.2023Read More
Beauty Advisor
Ulta Beauty
07.2022 - 11.2022Read More
Customer Service Assistant Supervisor
Bohme
03.2021 - 12.2023Read More
Merchandise Processor
Bohme
05.2020 - 03.2021Read More
Westlake High School
High School
Read More