Kenesha Berry
Madison,AL
Summary
Dedicated material handler with proven skills in loading, unloading, and order picking. Known for a positive attitude and attention to detail, ensuring efficient operations and quality standards.
Overview
12
12
years of professional experience
Work History
Material Handler
Polaris Industries
Huntsville, AL
11.2020 - Current
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse environment.
- Coordinated inventory management processes, ensuring accurate stock levels and timely replenishment.
- Conducted quality inspections of incoming materials, reducing defects and enhancing product consistency.
- Assisted in training new hires on safety protocols and operational procedures for material handling.
Call Center Representative
Alorica
Huntsville, AL
04.2017 - 08.2020
- Managed high-volume inbound calls, resolving customer inquiries efficiently.
- Provided accurate product information to enhance customer satisfaction.
- Documented interactions in CRM system to maintain detailed customer records.
- Collaborated with team members to streamline call handling processes.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high call volumes while maintaining service quality and customer satisfaction.
- Escalated complex issues to appropriate departments to ensure timely resolutions.
- Provided feedback on common customer concerns to improve service delivery strategies.
Customer Service Cashier
Walmart
Huntsville, AL
03.2018 - 08.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring high satisfaction levels through effective communication.
- Managed cash register operations, balancing daily receipts accurately at shift end.
- Trained new cashiers on store policies, enhancing team performance and service quality.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained a clean and organized workspace, adhering to safety and health regulations consistently.
Shift Leader
Papa Johns
Harvest, AL
06.2014 - 05.2017
- Supervised team operations to ensure timely order preparation and delivery.
- Trained new staff on pizza-making techniques and customer service protocols.
- Managed inventory levels, reducing waste through effective stock rotation.
- Improved workflow efficiency by implementing streamlined processes during peak hours.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Diploma -
Lee High School
Huntsville, ALSalon Management -
J.F. Drake State Community And Technical College
Huntsville, ALSkills
- Material handling
- Loading and unloading
- Order picking
- Positive attitude
- Customer satisfaction
- Eligibility determination
- Product and service sales
- Complaint resolution
- Account updating
- Customer service
- Call center customer service
- Customer communications
- Cash handling
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Material Handler
Polaris Industries
11.2020 - Current
Customer Service Cashier
Walmart
03.2018 - 08.2018
Call Center Representative
Alorica
04.2017 - 08.2020
Shift Leader
Papa Johns
06.2014 - 05.2017
High School Diploma -
Lee High School
Salon Management -
J.F. Drake State Community And Technical College