Kenesha Collins
Dallas,TX
Summary
Results-driven Certified Scrum Master and Lean Six Sigma Black Belt with 10 years in customer-facing roles within automotive supply chain. Experienced in managing order lifecycles, data analytics, and EDI technical support. Completed intensive sales engineering training and delivered technical demonstrations to sales professionals. Seeking to leverage customer support and analytical skills in a new role.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Participant Service Representative
ASM Research
Remote
11.2025 - Current
- Handles Inquiries, provides information, and resolves issues for participants via phone.
- Logged cases, updated records in web-based agent application, and maintained accurate, detailed notes for each interaction to ensure continuity of service.
- Met quality assurance metrics and adhered to established service level agreements (SLAs), contributing to consistent service delivery.
- Applies sensitivity and discretion in handling confidential information.
- Uses computer, keyboarding skills, and web-based applications to navigate and retrieve information.
Client Service Representative
MET, Inc.
Remote
12.2024 - 02.2025
- Partnered with American Job Center and local educational institutions to improve access to workforce resources for clients.
- Applied supply chain manufacturing experience to support leadership in identifying trade roles for clients, facilitating better job placements.
- Delivered food, housing, education, transportation, and medical resources to local seasonal and migrant farmworkers, addressing essential needs.
Sr. Field Sales Engineer
Comefri, USA
Hopkinsville, KY
07.2024 - 09.2024
- Managed multiple accounts in assigned territory, consistently exceeding sales goals through strategic relationship building.
- Closed significant opportunities for existing and new accounts, contributing to overall revenue growth.
- Negotiated offers and conditions, effectively generating responses to RFQs and RFPs to meet customer requirements.
- Led the technical and commercial discovery process to help customers achieve their goals.
- Prospected for new accounts and opportunities in the assigned territory/market.
- Acted as a liaison and customer advocate to make sure their needs were met.
Customer Liaison
Martinrea International
Springfield, TN
10.2023 - 04.2024
- Managed EDI customer orders in AS400 and supplier ERP systems to ensure accurate and timely processing.
- Coordinated with production and logistics to manufacture, assemble, and ship quality products according to specifications and timelines.
- Collaborated with local and global SCO managers to uphold satisfactory monthly supplier delivery performance, enhancing supply chain reliability.
- Assisted engineering teams in launching new products, facilitating a smooth transition from development to market.
Customer Service Representative
Bridgestone Americas
Remote
07.2021 - 08.2023
- Executed customer/sales account management in fast-paced call center, ensuring timely processing of sales orders through verbal and electronic channels.
- Generated open orders, fulfillment reports, and debits/credits for shipping discrepancies using SAP, Salesforce, and other software.
- Developed strategies with internal sales teams for pricing, discounts, and product launches to enhance selling, upselling, and cross-selling efforts.
Customer Support Analyst
Cummins Filtration
Nashville, TN
09.2017 - 07.2021
- Developed, maintained, and retained strong customer relationships with 70 active automotive trading partners in the U.S. and Eastern/Western Canada.
- Managed high volume of manual order entry, inbound calls, change orders, cancellations, EDI, invoice additions, and corrections while providing product knowledge.
- Resolved shipment discrepancies using credit/debit memos, RMAs, and RGAs to ensure accurate order fulfillment.
- Coordinated timely delivery of domestic and international shipments to meet customer expectations.
- Initiated a system map to correct an error that saved the Company an estimated $1 million in revenue in 2019.
Education
Some College (No Degree) - English Literature
Western Kentucky University
Bowling Green, KYSkills
- Customer relationship management
- Order entry
- Salesforce
- Case logging
- Sales account management
- Shipping Discrepancies
- ERP systems
- SAP
- Power Automate Workflows
- Problem solving
- Team collaboration
- Critical Thinking
Certification
Certified Agile Scrum Project Management Expert / Six Sigma Academy Amsterdam / Nov 2025
Timeline
Participant Service Representative
ASM Research
11.2025 - Current
Client Service Representative
MET, Inc.
12.2024 - 02.2025
Sr. Field Sales Engineer
Comefri, USA
07.2024 - 09.2024
Customer Liaison
Martinrea International
10.2023 - 04.2024
Customer Service Representative
Bridgestone Americas
07.2021 - 08.2023
Customer Support Analyst
Cummins Filtration
09.2017 - 07.2021
Some College (No Degree) - English Literature
Western Kentucky University