Kenesha Kenny
Hamilton
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
4mybenefits
03.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enroll employees in benefits including new hires, open enrollment and life events.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Service Representative
Anthem Medicare
09.2019 - 04.2021
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
No Degree - Practical Nursing
Hondros College of Nursing
Westerville, OH12-2025
High School Diploma -
Withrow University High School
Cincinnati, OH05-2014
Skills
- Conflict resolution
- Microsoft Excel
- Follow-up skills
- Microsoft Teams
- PlanSource
- First Call Resolution
- Work efficiently by self and as a team
- Escalation management
- Quality assurance controls
- System implementation
- Report preparation
Vision Award
Vision is Engage, Empower, Exceed. Our Vision is how we accomplish or achieve the Mission of Making Benefits Work.
Timeline
Customer Service Representative
4mybenefits
03.2022 - Current
Customer Service Representative
Anthem Medicare
09.2019 - 04.2021
No Degree - Practical Nursing
Hondros College of Nursing
High School Diploma -
Withrow University High School
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