Summary
Overview
Work History
Education
Skills
Timeline
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KENESHA PARHAM

White Hall,USA

Summary


Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 8 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

9
9
years of professional experience

Work History

Administrative Associate

University of Arkansas Pine Bluff (Office of the Chancellor)
01.2023 - Current
  • Drafted and distributed formal correspondence and memos to support senior management and enhance internal communications.
  • Managed electronic and paper files with strict confidentiality and precise organization.
  • Assisted the President and Chief of Staff by efficiently managing calendars and coordinating operations.
  • Scheduled and coordinated meetings for 8 cabinet members, ensuring timely distribution of meeting materials.
  • Built strong relationships with board members, stakeholders, and partners to facilitate smooth communication.
  • Coordinated travel arrangements for administrators and visitors, ensuring all required documentation was verified.
  • Facilitated staff training and developed educational guides for effective policy implementation.
  • Maintained and monitored budget checks, balances, and amendments in alignment with financial protocols.
  • Planned events and executed logistics to support executive-level initiatives.
  • Resolved student and customer concerns with empathetic communication and effective problem-solving.
  • Operated multi-line telephone systems and managed office operations including appointment scheduling and general inquiries.
  • Created and refined PowerPoint presentations for Board of Trustees meetings and staff seminars in compliance with established style guides.
  • Oversaw project management and updated policy revisions as mandated by new laws and regulations.
  • Compiled and submitted expense reports utilizing advanced MS Office Suite proficiency.
  • Streamlined internal communications to ensure smooth operational flow.
  • Supported Chief of Staff duties for a dedicated 3-month period, providing back-up administrative support.

Administrative Assistant III

Department of Corrections
12.2019 - 01.2023
  • Developed and implemented administrative processes to support senior management and enhance office efficiency.
  • Organized and maintained physical and digital files with an emphasis on confidentiality and accurate recordkeeping.
  • Directed customer communication and resolved sensitive inquiries using strong customer service skills.
  • Provided comprehensive secretarial and office management support aligned with executive priorities.
  • Monitored standard office equipment and coordinated repairs to ensure seamless operations.
  • Assisted in organizing training sessions, client meetings, and executive events with careful timeline management.
  • Managed mail operations and coordinated meeting schedules leveraging advanced MS Office proficiency.
  • Authored, proofread, and edited emails, memos, and business letters to ensure clear and error-free communication.
  • Served as the primary secretary for the Warden's office while maintaining confidentiality and efficiency.
  • Coordinated self-esteem-building seminars for female residents, addressing issues such as drug abuse and domestic violence.
  • Facilitated correspondence between residents and administration to support timely and effective communication.

Front Desk Receptionist

MidSouth Adjustment
03.2018 - 11.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Completed data entry and filing to keep records updated for easy retrieval.

Sales Manager

Dillards Retail
07.2016 - 03.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

Education

Bachelor of Science - General Studies, Communications

University of Arkansas at Pine Bluff
Pine Bluff, AR
12.2019

High School Diploma - undefined

Forrest City High School
Forrest City, AR
05.2013

Skills

  • Administrative & Operational Skills: Order Processing, Mail Management, Recordkeeping and Bookkeeping, Payment Collection, Confidentiality and Data Protection, Standard Office Equipment, Industry Experience
  • Communication & Interpersonal Skills: Relationship Building, Public Relations, Business Writing, Verbal and Written Communication, Customer Service Skills
  • Technical Proficiency: Advanced MS Office Suite Knowledge, Excel Spreadsheets, PC Proficient, Multi-Line Telephone Systems
  • Organizational Skills: Meeting and Event Planning, Timeline Planning and Management, Strong Organizational Skills, Attention to Detail

Timeline

Administrative Associate

University of Arkansas Pine Bluff (Office of the Chancellor)
01.2023 - Current

Administrative Assistant III

Department of Corrections
12.2019 - 01.2023

Front Desk Receptionist

MidSouth Adjustment
03.2018 - 11.2019

Sales Manager

Dillards Retail
07.2016 - 03.2018

High School Diploma - undefined

Forrest City High School

Bachelor of Science - General Studies, Communications

University of Arkansas at Pine Bluff

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KENESHA PARHAM