Keneshia Cotner
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collection Manager
Transform Credit
12.2023 - Current
- Increased recovery rate by consistently meeting and exceeding targets set by management.
- Established clear performance expectations for collections staff members, fostering an environment focused on accountability and results-driven action plans.
- Promoted a culture of continuous improvement within the collections department by regularly soliciting feedback from team members and implementing changes based on their recommendations.
- Conducted regular account reviews to identify high-risk clients and adjust collection strategies accordingly.
- Reduced delinquency rates through vigilant monitoring and proactive communication with clients.
- Complied with established internal controls and policies.
Loan Officer
Transform Credit
03.2023 - 12.2023
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
Financial Relationship Consultant
Region's Bank
06.2016 - 09.2022
- Cultivated strong relationships with my clients by assisting them in making optimal financial choices for both present and future needs.
- Facilitated the opening of business and personal checking accounts, business and personal savings accounts, money market accounts, and time deposit accounts.
- Assisted with lending needs. Such as, mortgage refinances, auto loans, business and personal unsecured loans, secured loans, and business and personal credit cards.
- Expanded clients' financial relationships by referring them to a Regions financial advisor and mortgage officer.
- Extremely goal driven. Consistently produced in the top 80% of the markets quarterly goal percentile.
- Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
Sales Lead Manager
Macy's
08.2015 - 06.2017
- Driving my team to provide the best customer service experience ever encountered, driving sales by escalating the customer experience, training my team on how to be the leading store in new credit accounts for the district, working with customers to resolve any problems they may have and creating a positive outcome.
- Responded to questions from customers after presenting key details about company's products and services.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Education
High school diploma or GED -
South Side High School
Jackson, TN08.2005
Some College - undefined
University of Tennessee At Martin, Tennessee Technology Center
Skills
- Financial Goal Planning
- Verbal and Written Communication
- Honest and Dependable
- Customer Complaint Resolution
- Financial Budgeting
- Customer Referrals
- Customer Expectations Management
- Customer Service-Focused
- Application Review
- Product Education
- Cash Dispenser Operation
- Operating Procedures and Policies
- Professionalism and integrity
- Time management mastery
- Debt recovery expertise
- Team leadership experience
- Teamwork and collaboration
- Critical thinking
- Active listening
- Multitasking Abilities
- Goal setting
- Staff training
Certification
- NMLS Certified
- Notary Public
Work Type
Full TimeContract WorkWork Location
RemoteTimeline
Collection Manager
Transform Credit
12.2023 - Current
Loan Officer
Transform Credit
03.2023 - 12.2023
Financial Relationship Consultant
Region's Bank
06.2016 - 09.2022
Sales Lead Manager
Macy's
08.2015 - 06.2017
Some College - undefined
University of Tennessee At Martin, Tennessee Technology Center
High school diploma or GED -
South Side High School
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