Summary
Overview
Work History
Education
Skills
Timeline
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Keneshia McHenry

Decatur,GA

Summary

Dedicated Retail Manager with more than 10 years in store management based around 15 years of retail service. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. A professional business owner/manager maintaining K&W McHenry Trucking Co for about 3 years of service. Reliable Dispatcher with 3 years of experience. Extensive expertise in tracking and delivery confirmation. Dedicated team player with excellent communication skills.

Overview

17
17
years of professional experience

Work History

Front End Team Lead

Walmart
11.2022 - Current
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 28 checkout stations to verify adequate cash supply.
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained team members in successful strategies to meet operational and sales targets.

Owner/Operator Truck Driver

K&W McHenry Trucking Co.
10.2019 - 12.2022
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.

Store Manager

Family Dollar
05.2013 - 01.2021
  • Promoted from Team Leader to Assistant Manager within 9 months.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Managed staff of 11 sales associates, team leader of 2 stores and I have 3 assistant managers.
  • Assign employees to specific duties to best meet the needs of the store.
  • Ensure I have adequate staff members
  • Reordered inventory when it dropped below predetermined levels.
  • Hired, trained and develop personnel in sales and marketing.
  • Complete billing summaries
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Increased sales volume by 11.9 % in less than 1 year.
  • Conducted store inventories once per year end.

Assistant Store Manager

Family Dollar
12.2008 - 05.2013
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Merchandise for monthly planner specifics for the store.
  • Protect company assets
  • Complete DVR reviews to ensure all areas are in compliance.

Customer Service Representative

Family Dollar
07.2007 - 12.2008
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Complete stock and assigned task daily
  • Maintained cleanliness and organization daily

Outbound Sales

TRI STAR CABLE SERVICES, LLC.
03.2008 - 10.2008
  • Managed and recorded all leads from outbound telephone marketing.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Answered customers' questions regarding products, prices and availability.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Completed company leadership training program.

Ride Operator

Six Flags Over Georgia
05.2007 - 03.2008
  • Do track walks for safety and security.
  • Complete MSDS and ensure everything is used properly and safely.
  • Manage team of 8 per shift.
  • Operate roller coaster and ride safely
  • Greet guest entering ride and exiting
  • Ensure all guest are utilizing safety restraints during the whole ride.

Education

High School Diploma - undefined

Tucker High School
Tucker, GA
2006

Associate of Arts - Pre-Medicine

Georgia State University Perimeter College - Clarkston Campus
Clarkston, GA
2007

Skills

  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Hourly shift management
  • Customer-oriented
  • Excellent customer service skills
  • POS systems
  • Merchandising
  • Bank deposit procedures
  • Detail-oriented
  • Strategic thinker
  • Staff training and development
  • Opening and closing procedures
  • Goal-oriented
  • Customer relations
  • Store displays
  • Mathematical aptitude
  • Transportation Management Systems
  • Telephone Etiquette
  • Deadline-Oriented
  • Logistics Coordination Knowledge
  • Route Planning Expertise
  • Cargo Handling
  • Load Security
  • Safe Driving
  • Delivery Scheduling
  • Commercial Driving

Timeline

Front End Team Lead

Walmart
11.2022 - Current

Owner/Operator Truck Driver

K&W McHenry Trucking Co.
10.2019 - 12.2022

Store Manager

Family Dollar
05.2013 - 01.2021

Assistant Store Manager

Family Dollar
12.2008 - 05.2013

Outbound Sales

TRI STAR CABLE SERVICES, LLC.
03.2008 - 10.2008

Customer Service Representative

Family Dollar
07.2007 - 12.2008

Ride Operator

Six Flags Over Georgia
05.2007 - 03.2008

High School Diploma - undefined

Tucker High School

Associate of Arts - Pre-Medicine

Georgia State University Perimeter College - Clarkston Campus

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Keneshia McHenry