Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keneshia Parker

McDonough,GA

Summary

Dynamic problem solver with a proven track record at Amazon, adept at enhancing customer experience through creative solutions and data analysis. Skilled in machinery inspection and persuasive communication, I effectively mitigated risks and streamlined processes, ensuring operational excellence and safety in a fast-paced warehouse environment. Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction. Resourceful Problem Solver known for high productivity and efficient completion of tasks. Specialize in analytical thinking, creative solution development, and process optimization. Excel in communication, adaptability, and teamwork to effectively solve complex problems and improve operational procedures.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Problem Solver

Amazon
Atlanta, GA
12.2023 - 02.2025
  • Created detailed reports outlining problem solving techniques used in specific cases.
  • Identified potential risks associated with projects and developed mitigation plans accordingly.
  • Developed strategies for improving customer experience by proactively addressing potential obstacles or difficulties.
  • Maintained accurate records of all service requests, including troubleshooting steps taken and outcomes.
  • Evaluated existing processes, procedures, and policies to determine where improvements could be made.
  • Documented processes related to problem resolution and created training materials for new staff members.
  • Loaded and unloaded trucks with pallet jacks or forklifts as needed.
  • Coordinated with vendors on shipping schedules and backorders.
  • Received incoming shipments and verified contents against packing slips.
  • Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
  • Maintained a clean work area by sweeping, dusting, mopping.
  • Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.

Office Manager

Red Roof Inn Plus
Hinesville, GA
02.2018 - 11.2023
  • Provided training to new hires on office policies and procedures.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Assisted with the preparation of budgets, forecasts and financial statements.

Pit Operator

Simos Staffing
Fairburn, GA
06.2017 - 07.2018
  • Responded quickly in emergency situations by taking appropriate action as needed.
  • Performed daily inspections of equipment to ensure proper functioning and safety.
  • Assisted in the control of crusher, conveyor systems, and other associated machinery.
  • Monitored pit operations for compliance with safety regulations.
  • Operated heavy equipment such as dozers, loaders, graders, scrapers, and haul trucks.
  • Identified areas where cost savings could be achieved without compromising safety or quality standards.

Education

Associate of Arts - Graphic Design

Bauder College
Atlanta, GA
03-2008

Skills

  • Warehouse monitoring
  • Machinery inspection
  • Damage mediation
  • Persuasion techniques
  • Logical reasoning
  • Creative solutions
  • Order fulfillment
  • Pallet jack operation
  • Data analysis

Certification

  • CPR

Timeline

Problem Solver

Amazon
12.2023 - 02.2025

Office Manager

Red Roof Inn Plus
02.2018 - 11.2023

Pit Operator

Simos Staffing
06.2017 - 07.2018

Associate of Arts - Graphic Design

Bauder College

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Keneshia Parker