Kenetha Egbe
Quality Control Coordinator
Crowley,TX
Summary
Experienced professional with over 15 years of expertise in driving accuracy and efficiency in document review, quality control, and customer service. Skilled in diverse industries including workforce solutions, solar energy, non-profit, financial services, and Bankruptcy and mortgage. Proven ability to ensure compliance, resolve discrepancies, and leverage software such as Microsoft Office Suite, Laserfiche, and Pacer to streamline processes and achieve organizational goals effectively. Quality control professional with extensive experience in monitoring and evaluating production processes to ensure product quality. Known for collaborative approach and achieving consistent results. Reliable team player with adaptability and critical thinking skills, adept in problem-solving and quality management.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Quality Control Coordinator
Equus Workforce Solutions
Cleburne, Texas
06.2024 - Current
- Conducted reviews of CHOICES, SNAP, WIOA Adults, and WIOA Youth documents, ensuring 100% accuracy and adherence to customer file documentation standards.
- Ensured compliance with customer file documentation standards.
- Proactively identified and communicated errors and discrepancies to the Talent Development Specialist team and Center Manager, facilitating timely corrections.
- Monitored daily tasks to ensure timely completion by the Talent Development Specialist.
- Monitor Talent Development Specialist customer tracker to guarantee on-time completion and efficient workflow.
- Conducted daily and weekly meetings to discuss progress and address any challenges.
- Address challenges, and foster effective communication.
- Maintaining data accuracy
- Trained new hires on quality control protocols and best practices, fostering a culture of continuous improvement.
- Assisted with quality control audits.
- Established and tracked quality department goals and objectives.
Support Service Coordinator
Equus Workforce Solutions
Cleburne, Texas
01.2024 - 06.2024
- Provided crucial support for Talent Development Specialist with referral approvals and financial assistance applications, ensuring timely processing.
- Efficiently reviewed and approved Support Service requests within a $4,000 limit, escalating requests exceeding this cap to upper management for approval.
- Streamlined the financial assistance process by accurately uploading all required documents into customer packets.
- Maintain accurate and up-to-date records for all supportive service requests and approvals
- Supervised customer during TABE assessments, strictly adhering to testing protocols to maintain integrity.
- Communicated effectively with customers and external vendors to confirm payments were received, resolve issues
Interconnection Specialist
Lumio Solar
Arlington, Texas
05.2023 - 01.2024
- Managed the complete application process for customer Permission to Operate solar systems.
- Collaborated effectively with utility companies, ensuring all operational requirements were met for successful interconnection.
- Maintained close communication with management and the sales team to secure all necessary photos and documentation.
- Provided timely and clear communication to customers via text and phone regarding their application status.
- Proactively communicated with installers, the sales team, and upper management to resolve any issues promptly.
- Managed daily reports and the work queue to ensure efficient processing of applications.
- Coordinated project timelines and deliverables, ensuring alignment with team goals and client expectations.
Chat Advocate
National Domestic Violence Hotline
Austin, Texas
10.2021 - 04.2023
- Provided empathetic and supportive online chat assistance to survivors of abuse and individuals navigating unhealthy relationships.
- Skillfully assessed the type of abuse experienced by individuals, offering appropriate support and guidance.
- Educated survivors on various forms of abuse and empowered them with relevant information.
- Connected individuals with critical resources, including shelters, food banks, rental assistance, and utility support.
- Filed mandatory reports of suspected child abuse within the home, adhering to legal and ethical guidelines.
- Participated in regular training sessions to stay updated on best practices in crisis counseling and domestic violence issues, enhancing service delivery effectiveness.
Loan Document Specialist 3
Wells Fargo Dealer Services
Irving, Texas
04.2019 - 10.2021
- Expertly reviewed loan documents and applications for diverse states, ensuring compliance with specific state laws prior to funding.
- Efficiently processed and submitted approvals for deals to be funded, maintaining accuracy and timeliness.
- Conducted thorough phone interviews with customers as needed to verify information and resolve discrepancies.
- Maintained clear and professional communication with dealerships to obtain necessary documentation.
- Accurately reviewed and selected aftermarket products, GAP insurance, titles, and invoices/book sheets in accordance with regulations.
- Utilized electronic document management systems to organize and maintain a high volume of loan files, facilitating easy retrieval and review.
- Collaborated with underwriters to resolve any discrepancies or issues in loan documents, facilitating smooth transactions.
Pre-Confirmation Specialist
Standing Chapter 13 Trustee Office
North Richland Hills, Texas
07.2018 - 01.2019
- Managed mailroom operations, including printing and distributing crucial information to attorneys and debtors.
- Efficiently printed Trustee Receipt and Claim Control documents.
- Accurately downloaded new bankruptcy cases from Pacer and input essential data into the system.
- Meticulously reviewed and verified all components of Chapter 13 bankruptcy plans for completeness and accuracy.
- Maintained the system with updated debtor information, ensuring data integrity.
- Managed the daily work queue effectively, prioritizing tasks to meet deadlines.
- Conducted audits of Chapter 13 plans to identify and resolve any inconsistencies.
- Prepared and disseminated emails to Presiding Officers and Attorneys regarding upcoming meetings.
- Prepared informational packets and assisted in conducting debtor education classes.
- Generated and analyzed weekly reports to track progress and identify trends.
- Reviewed financial disclosures submitted by clients to assess eligibility for Chapter 13 repayment plans, identifying discrepancies and advising on necessary adjustments.
Bankruptcy Account Representative I
GM Financial
Arlington, Texas
09.2016 - 07.2018
- Established and managed bankruptcy files for Chapter 7 and 13 cases, ensuring accurate documentation.
- Verified critical vehicle information using NADA and Ameriview, maintaining data accuracy.
- Confirmed debtor, trustee, and attorney details via Pacer and Servicer NDC, ensuring correct contact information.
- Submitted account loans for both the Loan Origination System and Proof of Claim.
- Processed account loans for reaffirmation agreements in compliance with regulations.
- Monitored court hearings for plan confirmations and Lein of sale orders via PACER, taking necessary follow-up actions.
- Communicated with counselors to negotiate plans and verify debtor intent regarding vehicles.
- Managed new case intake and pre-confirmation processes efficiently.
- Provided support to team members and other state teams during periods of high workload.
- Maintained open and professional communication with attorneys and customers.
- Processed client payments and updated accounts.
- Strengthened company reputation with exceptional service, handling client concerns with professionalism and patience.
Bankruptcy Analyst I
NTT DATA Services
Arlington, Texas
07.2016 - 09.2016
- Efficiently searched and reviewed payment histories to gather necessary financial information.
- Created detailed payment ledgers for accurate record-keeping and analysis.
- Generated screen prints of relevant documents and payment histories for documentation purposes.
- Verified debtor, trustee, and attorney information using PACER to ensure accuracy.
- Evaluated creditor claims and asset valuations, providing comprehensive reports that guided negotiation strategies during the bankruptcy process.
- Supported colleagues with caseload management to ensure timely processing of all client matters.
Bankruptcy Specialist II
Allsec Tech
Dallas, Texas
08.2015 - 07.2016
- Conducted thorough searches and reviews of Recorded Assignments and Recorded Deeds of Trust.
- Searched for and reviewed Endorsed Notes to ensure proper documentation.
- Submitted requests for Note Possessions within the Fiserv system.
- Requested missing and Recorded Documents within Fiserv to complete files.
- Performed Proof of Claim audits on existing claims to verify accuracy.
- Reviewed escrow advances and corrected escrow shortages to maintain accurate account balances.
- Developed tailored repayment plans by evaluating client income, expenses, and debts, ensuring alignment with bankruptcy regulations while maximizing creditor recovery.
Home Preservation Closer
Wells Fargo Mortgage
Charlotte, North Carolina
07.2014 - 07.2015
- Managed the accurate application of payments related to loan modifications.
- Developed effective solutions to complex issues in document and process review, ensuring quality and compliance with state statutory guidelines for loan modifications.
- Processed HUD Partial Claims upon receipt of funds.
- Rectified errors within suspense accounts and fee balancing to maintain financial accuracy.
- Initiated requests for Title and Flood Certificates as required.
- Generated New Truth in Lending Act (TILA) disclosures accurately.
- Processed Gem requests to reverse or apply funds as needed.
- Performed secondary reviews of documents to ensure accuracy and completeness.
- Monitored loans to guarantee adherence to investor guidelines.
- Managed competing priorities under tight deadlines while maintaining accuracy in document preparation for smooth transaction completion.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
Bankruptcy Specialist II
Wells Fargo Home Mortgage
Fort Mill, South Carolina
06.2012 - 07.2014
- Managed high-risk bankruptcy accounts in strict accordance with U.S. Bankruptcy Code requirements.
- Reviewed bankruptcy account documentation for accurate system setup.
- Utilized PACER and Loan Image to research and retrieve necessary information.
- Communicated with Liaisons to verify critical file dates.
- Efficiently setup bankruptcy loans based on information received via email and mail.
- Prepared and issued final reports to Upper Management summarizing case details.
- Conducted detailed financial analysis of bankruptcy cases to assess risk and compliance.
- Navigated default screens and workstations within MSP/Fidelity systems effectively.
- Reviewed all correspondence from U.S. Bankruptcy Courts and trustee offices, taking appropriate action.
- Monitored ongoing cases post-filing, maintaining detailed records of client interactions and case developments to facilitate timely updates for stakeholders involved.
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Researched statutes, decisions, legal articles, and codes.
- Attended court hearings and depositions to take notes and document proceedings.
- Revised and finalized letters, briefs, and memos.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ09.2025
Administrative Assistant Diploma -
Lawton School Of Business
Southfield, MI 01.1999 - 01.2000
High School Diploma -
Mumford High School
Detroit, MI 01.1996 - 01.1998
Skills
- Policy compliance
- Quality control verification
- Data quality assurance
- Compliance with regulations
- Proficient in active listening
- Troubleshooting expertise
- Collaborative teamwork
- Accurate data entry
- Strong focus on accuracy
- Effective problem resolution
- Proficient in Laserfiche
Timeline
Quality Control Coordinator
Equus Workforce Solutions
06.2024 - Current
Support Service Coordinator
Equus Workforce Solutions
01.2024 - 06.2024
Interconnection Specialist
Lumio Solar
05.2023 - 01.2024
Chat Advocate
National Domestic Violence Hotline
10.2021 - 04.2023
Loan Document Specialist 3
Wells Fargo Dealer Services
04.2019 - 10.2021
Pre-Confirmation Specialist
Standing Chapter 13 Trustee Office
07.2018 - 01.2019
Bankruptcy Account Representative I
GM Financial
09.2016 - 07.2018
Bankruptcy Analyst I
NTT DATA Services
07.2016 - 09.2016
Bankruptcy Specialist II
Allsec Tech
08.2015 - 07.2016
Home Preservation Closer
Wells Fargo Mortgage
07.2014 - 07.2015
Bankruptcy Specialist II
Wells Fargo Home Mortgage
06.2012 - 07.2014
Administrative Assistant Diploma -
Lawton School Of Business
01.1999 - 01.2000
High School Diploma -
Mumford High School
01.1996 - 01.1998
Associate of Arts - Business Management
University of Phoenix
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