Kenethion Derrick

Provided outstanding customer support for CVS Health, addressing inquiries and resolving issues efficiently.

Maintained strict adherence to privacy regulations while handling sensitive data.

Communicated product information and solutions, ensuring client satisfaction.

Negotiated debt settlements and managed inbound/outbound calls in the legal department.

Built rapport with clients, achieving high settlement success rates.

Ensured compliance with the Fair Debt Collection Practices Act while processing payments.

Trained and supervised employees on standard operating procedures and safety protocols.

Monitored production line efficiency, ensuring targets were consistently met.

Managed inventory, shrinkage, and compliance with operational guidelines.

• Assisted customers with credit services through phone and online chat.Delivered empathetic solutions to improve customer satisfaction and retention.