KENETRA STEWART
Houston,TX
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Texas Childrens Hospital
04.2021 - 07.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
Collections Specialist
FMA Alliance
01.2014 - 03.2021
- Educated customers on financial obligations, offering tailored budgeting and repayment guidance.
- Managed collections for various third-party accounts, including retail electricity accounts with CPS Energy in the San Antonio, TX market, ensuring outstanding balances were settled before new accounts could be established.
- Managed 70+ inbound and outbound collections calls daily, negotiating on past-due balances.
- Negotiated payment settlements within approved guidelines while maintaining positive customer relationships.
- Handled accounts 120+ days overdue, ensuring compliance with company and industry policies.
- Followed scripts and protocols for settlements, payment negotiations, and skip tracing.
- Utilized platforms such as FastPeopleSearch to skip trace and locate debtors.
- Managed both commercial and residential accounts, successfully collecting minimum payments as high as $10,000.
- Utilized Kbase system to verify payments on settlements.
Call Center Representative
IQOR Holdings US
04.2013 - 01.2014
- Resolved customer complaints with empathy, leading to increased loyalty and repeat business.
- Managed inbound and outbound calls for a phone company, addressing customer concerns effectively.
- Handled escalated calls, ensuring satisfactory resolutions for both customers and the company.
- Maintained detailed records of customer interactions for proper follow-up and issue resolution.
Education
High School Diploma -
Houston Can Academy
Houston, TX05.2012
Skills
- Call Center
- Aging Reports Analysis
- Data Entry
- Attention to Detail
- Training & Development
- Microsoft Office (Excel, Word, Outlook)
- FDCPA Compliance
- Skip Tracing (FastPeopleSearch)
- Payment Negotiations & Settlements
- HIPAA compliance
- Patient registration
- Healthcare systems navigation
Timeline
Patient Access Representative
Texas Childrens Hospital
04.2021 - 07.2025
Collections Specialist
FMA Alliance
01.2014 - 03.2021
Call Center Representative
IQOR Holdings US
04.2013 - 01.2014
High School Diploma -
Houston Can Academy
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