Kenetria Brown
El Dorado,AR
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology. Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.
Overview
17
17
years of professional experience
Work History
Coordinator
CIEE
12.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
Coaching Staff Member
One Heart Dojo
05.2023 - 07.2023
- Maintained daily group activities with up to 20 students
- Maintained thorough knowledge of rules, game procedures, coaching techniques and current trends in different sport activities.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Collaborated with 4 other coaches to create and execute game plans.
- Offered constructive feedback to clients to help reach goals.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others
Assistant Manager
Family Dollar
09.2020 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Paraprofessional Teacher
El Dorado School District
08.2018 - 05.2019
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Collaborated with parents and guardians to increase support and provide best learning environment.
- Reported on student progress, behavior, and social skills to parents.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Enforced rules and instructions to maintain discipline.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Helped teacher prepare instructional material and displays.
TEACHER AIDE
FACT INC
11.2015 - 05.2018
- Assisted teachers with supervision and care of group of 20 children.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
TEACHER
South Arkansas Developmental Center
07.2015 - 11.2015
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
TEACHER AIDE
South Arkansas Development Center
01.2013 - 07.2015
- Prepared visual aids, equipment and classroom displays
- Created and distributed instructional materials for group and one-on-one use
- Completed documentation on student behaviors, interventions and results
- Maintained focused, inclusive and supportive learning environments
- Kept students safe in classroom and outside environments
- Performed diverse tasks for teachers, including clerical support, classroom management and document coordination
- Provided individual students with personalized educational, behavioral and emotional support
- Created and enforced child-based hands-on curriculum to promote student interest and receptive learning
- Established and enforced rules for behavior and procedures for maintaining order among a class of 12 students
- Implemented student discipline measures, decreasing classroom disruptions by 80%
- Earned positive feedback from parents regarding classroom instruction and student learning success
- Providing assistance, with diaper and toilet training for the children in the facility using proper health and sanitized procedures
- Maintained safety and security by overseeing students in recess environments.
MERCHANDISE ASSOCIATE
JcPenny
08.2011 - 09.2013
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Used pallet jacks to move and position merchandise.
- Updated signage and price tags to reflect current sales.
CASHIER
TJ Maxx
07.2013 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
CASHIER
Mobile
06.2013 - 07.2013
- Cleaned and organized register counters
- Assessed customer needs and responded appropriately to questions
- Provided customers with payment information and processed credit card payments and cash transactions
- Tallied cash at the end of each shift and handled discrepancies according to company policies
- Declined to sell alcoholic products to intoxicated individuals, notifying management when problems escalated
- Processed customers' orders by efficiently scanning items and accurately coding special items
- Cleaned and straightened work area
- Ensured fast financial transactions to minimize long register lines
- Displayed and restocked merchandise in an appealing manner
- Bagged merchandise by following standard procedures
- Issued receipts for purchases
- Observed customers for suspicious behaviors and signs of theft
- Operated cash register with proficiency during high-volume shopping times
- Provided professional and courteous service at all times
- Worked overtime shifts during busy periods or times of unexpected high volume
- Tallied the cash register at the end of each shift and ensured that there was cash in the till for the next cashier on shift
- Unboxed new merchandise.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
CASHIER CUSTOMER SERVICE
Brookshire's
01.2007 - 07.2010
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Maintained accurate records of customer transactions for reporting purposes.
- Operated cash register to record transactions accurately and efficiently.
Customer Service Representative
Everise/ United Health Care
08.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Swiss Colony
11.2022 - 12.2022
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Education
Southern Arkansas University
Magnolia, AR05.2025
Associate of Applied Science - Education
South Arkansas Community College
El Dorado, AR12.2018
Associate of Applied Science - Education
South Arkansas Community College
El Dorado, AR12.2018
High School Diploma -
El Dorado High School
El Dorado, AR05.2009
Skills
- Effective Communication
- Social Integration
- Flexible Work Schedule
- Crisis Management
Timeline
Coaching Staff Member
One Heart Dojo
05.2023 - 07.2023
Coordinator
CIEE
12.2022 - Current
Customer Service Representative
Swiss Colony
11.2022 - 12.2022
Customer Service Representative
Everise/ United Health Care
08.2022 - 01.2023
Assistant Manager
Family Dollar
09.2020 - 01.2021
Paraprofessional Teacher
El Dorado School District
08.2018 - 05.2019
TEACHER AIDE
FACT INC
11.2015 - 05.2018
TEACHER
South Arkansas Developmental Center
07.2015 - 11.2015
CASHIER
TJ Maxx
07.2013 - 08.2013
CASHIER
Mobile
06.2013 - 07.2013
TEACHER AIDE
South Arkansas Development Center
01.2013 - 07.2015
MERCHANDISE ASSOCIATE
JcPenny
08.2011 - 09.2013
CASHIER CUSTOMER SERVICE
Brookshire's
01.2007 - 07.2010
Bachelor of Science - Education
Southern Arkansas University
Associate of Applied Science - Education
South Arkansas Community College
Associate of Applied Science - Education
South Arkansas Community College
High School Diploma -
El Dorado High School
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