Kenetria Brown
Eldorado,AR
Summary
Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments.
Overview
20
20
years of professional experience
Work History
Team Lead
Chick-fil-A
11.2025 - Current
- Led 20 team members in daily operations, ensuring high standards of customer service and efficiency.
- Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
- Implemented new workflow procedures, improving speed of service during peak hours.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability and reduce waste.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Customer Service Representative
Lincare
11.2024 - Current
- Delivered exceptional customer support, resolving inquiries and complaints efficiently.
- Managed CRM systems to oversee customer interactions and uphold accurate record-keeping for a minimum of 75% of day.
- Collaborated with more than one cross-functional teams to streamline communication and enhance service delivery.
- Managed multiple high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Effectively keying in details for over 10 patient orders received from doctor office daily
Waitress
Good Times Grill
07.2024 - 11.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service to more than 10 guests at once.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Coaching Staff Member
One Heart Dojo
05.2023 - 07.2023
- Maintained daily group activities with up to 20 students
- Developed personalized training programs to enhance student skills and performance.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Collaborated with 4 other coaches to create and execute game plans.
Coordinator
CIEE
12.2022 - 05.2023
- Nurtured and upheld connections across multiple community programs, enhancing overall program engagement and support.
- Coordinated logistics for program implementation, ensuring alignment with organizational goals.
- Managed scheduling and resource allocation for events, optimizing efficiency in operations.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Streamlined communication channels between departments, improving information flow and collaboration.
Customer Service Representative
Everise/ United Health Care
08.2022 - 01.2023
- Resolved customer inquiries and suggestions while maintaining professionalism and courtesy.
- Responded to customer feedback diligently, managing concerns efficiently and referring critical issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by implementing forward-thinking strategies focused on understanding customer needs and addressing concerns.
- Kept informed about changes in products and services.
Customer Service Representative
Swiss Colony
11.2022 - 12.2022
- Supervised customer service cases and enhanced service software incorporating customer details.
- Assessed and resolved customer inquiries and complaints efficiently.
- Exhibited strong energy and professionalism during client and staff interactions.
- Monitored ongoing developments in product and service changes
- Guided customers through billing payment processing alongside support policies and procedures.
- Responded to customer inquiries and suggestions while maintaining a courteous and professional demeanor.
- Facilitated customer interactions by actively listening, managing concerns efficiently, and escalating critical matters to supervisor.
- Handled ongoing volume of customer calls delivering prompt response times.
Assistant Manager
Family Dollar
09.2020 - 01.2021
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Developed training programs for new employees, enhancing team performance and service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Paraprofessional Teacher
El Dorado School District
08.2018 - 05.2019
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Collaborated with parents and guardians to increase support and provide best learning environment.
- Reported on student progress, behavior, and social skills to parents.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Supported diverse student needs through tailored instructional strategies and interventions.
- Collaborated with teachers to develop and implement individualized education plans for students.
- Assisted in classroom management, promoting a positive learning environment for students.
TEACHER AIDE
FACT INC
11.2015 - 05.2018
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers in preparing instructional materials and organizing classroom resources.
- Supported student physical, mental, and social development using classroom games and activities.
- Monitored student behavior, promoting a positive and respectful learning environment.
- Collaborated with educators to implement individualized education plans for diverse learners.
- Facilitated communication between students, teachers, and parents to ensure support needs were met.
TEACHER
South Arkansas Developmental Center
07.2015 - 11.2015
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Implemented classroom management strategies to foster a positive learning environment.
- Developed individualized education plans to address diverse learning needs.
TEACHER AIDE
South Arkansas Development Center
01.2013 - 07.2015
- Prepared visual aids, equipment and classroom displays
- Created and distributed instructional materials for group and one-on-one use
- Completed documentation on student behaviors, interventions and results
- Maintained focused, inclusive and supportive learning environments
- Kept students safe in classroom and outside environments
- Performed diverse tasks for teachers, including clerical support, classroom management and document coordination
- Provided individual students with personalized educational, behavioral and emotional support
- Created and enforced child-based hands-on curriculum to promote student interest and receptive learning
- Established and enforced rules for behavior and procedures for maintaining order among a class of 12 students
- Implemented student discipline measures, decreasing classroom disruptions by 80%
- Earned positive feedback from parents regarding classroom instruction and student learning success
- Providing assistance, with diaper and toilet training for the children in the facility using proper health and sanitized procedures
- Maintained safety and security by overseeing students in recess environments.
MERCHANDISE ASSOCIATE
JcPenny
08.2011 - 09.2013
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Used pallet jacks to move and position merchandise.
- Updated signage and price tags to reflect current sales.
CASHIER CUSTOMER SERVICE
Brookshire's
01.2007 - 07.2010
- Processed customer transactions efficiently, ensuring accuracy and prompt service.
- Maintained clean and organized checkout areas to enhance customer experience.
- Implemented streamlined checkout procedures to reduce wait times for customers.
- Managed inventory restocking at checkout stations to ensure product availability.
- Resolved customer complaints professionally, maintaining high satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Education
Southern Arkansas University
Magnolia, AR, United States05-2027
Associate of Applied Science - Education
South Arkansas Community College
El Dorado, AR, United States12-2018
High School Diploma -
El Dorado High School
El Dorado, AR, United States05-2009
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Behavior Managment
Accomplishments
- Obtained my associate degree focused in Associates of Applied Science in Education
- Developed course plans aimed at meeting academic, intellectual and social needs of each student.
- Supported classroom teachers in implementing a developmentally-appropriate curriculum for a group of 20-25 students.
Languages
English
Native or Bilingual
Timeline
Team Lead
Chick-fil-A
11.2025 - Current
Customer Service Representative
Lincare
11.2024 - Current
Waitress
Good Times Grill
07.2024 - 11.2024
Coaching Staff Member
One Heart Dojo
05.2023 - 07.2023
Coordinator
CIEE
12.2022 - 05.2023
Customer Service Representative
Swiss Colony
11.2022 - 12.2022
Customer Service Representative
Everise/ United Health Care
08.2022 - 01.2023
Assistant Manager
Family Dollar
09.2020 - 01.2021
Paraprofessional Teacher
El Dorado School District
08.2018 - 05.2019
TEACHER AIDE
FACT INC
11.2015 - 05.2018
TEACHER
South Arkansas Developmental Center
07.2015 - 11.2015
TEACHER AIDE
South Arkansas Development Center
01.2013 - 07.2015
MERCHANDISE ASSOCIATE
JcPenny
08.2011 - 09.2013
CASHIER CUSTOMER SERVICE
Brookshire's
01.2007 - 07.2010
Associate of Applied Science - Education
South Arkansas Community College
High School Diploma -
El Dorado High School
Bachelor of Science - Education
Southern Arkansas University