Kenetta Cook

Permit Technician

Professional Experience

DeKalb County Government, Decatur, Georgia

• Handles incoming permit applications in person or via web portal
• Process building permit applications
• Records permit information into permitting software database and maintains electronic and hard file information
• Processed payments and refunds request for department-related fees, and provides coverage for front counter
• Issues building and trade permits for approved plans
• Informs project applicants of city requirements, processes, and deadlines from time of initial contact of completion of projects
• First point of contact for customers to aid with building permit policies and procedures
• Collaborates with Plans Reviewers to respond to permit inquiries and assesses appropriate project valuations and permit fee
• Scans documents for storage in electronic database
• Developed and strengthened productive working relationships with permitting and regulatory agencies, vendors and local community

• Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities
• Maintained positive customer relationships by responding quickly to customer service inquiries
• Provided weekly work schedules to employees to accommodate business demands and vacation requests
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
• Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
• Hired, trained, and managed all kitchen staff, including employee development, issuing disciplinary action, and conducting performance reviews

• Evaluated customer applications, ensuring accuracy.
• Fostered strong customer relationships through quick response times.
• Responded to emails and calls from customers
• Managed department and manager's incoming calls, emails, and physical mail.
• Facilitate solutions to intricate problems.
• Coordinate department schedule.
• Served as the first point of contact for incoming calls and visitors, providing excellent customer service and directing inquiries appropriately.
• Processed invoices from vendors in a timely manner according to company policies.
• Coordinated with other supervisors, combining group efforts to achieve goals.
• Updated and maintained office policies and procedures manual, ensuring all practices are current and in line with industry standards.