Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenetta Windey

Hastings,NY

Summary

Highly proactive manager with experience in team leadership in restaurant industry. Background includes sales, management, customer service in fast-paced settings and adept at FOH and BOH operations. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Shift Manager

Echolake Of Little Falls LLC
09.2020 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up staff.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Supervised ongoing daily production phases.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with peers and supervisors.
  • Troubleshot equipment to reduce service calls and downtime.
  • Implemented strategies for improving operational efficiency and accuracy.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Increased customer satisfaction by maintaining close relationships with customers.
  • Promoted new products and increased brand awareness.
  • Supervised food preparation stations to observe hygiene and quality of food served to customers.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Oversaw front of house personnel to maintain adequate staffing.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.


School Custodian

Oswego Community Christian School
09.2021 - Current
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Moved furniture for cleaning and set up for special events.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Inspected facility and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Reported damages and hazardous conditions to management for further action.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.

Crew Trainer

Bed Red Shoes LLC
10.2014 - 09.2020
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Maintained current knowledge of all team position requirements.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Researched training programs to stay up to date with current trends and relevant with job responsibilities and requirements.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Maintained quality control standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked extra shifts to meet business needs.
  • Restocked and organized as needed.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
  • Accurately handled cash register transactions while providing excellent customer service.
  • Resolved customer complaints independently or with aid of supervisor.
  • Operated kitchen and food preparation equipment.
  • Provided customers with information on specials and discount deals.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Completed order entries and verified correctness with customers to reduce post-order errors.
  • Made change and issued receipts or tickets to customers for each transaction.
  • Properly maintained and operated cash register and POS system to swiftly process payments.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Practiced proper safety and sanitation standards.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Trained and assisted new kitchen staff members.
  • Cooked menu items according to specified instructions.
  • Prepared food items according to recipe to drive quality and consistency.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Maximized sales potential by properly prepping, storing, and rotating food products.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
  • Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
  • Prepared meals with special accommodations for those with allergies.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Operated grills, fryers and ovens to cook food items.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Monitored food temperatures to meet quality and safety standards.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Reduced customer wait times by quickly operating customer window and sales register.

Project Manager

Essential Log Home Restorations
06.2005 - 02.2012
  • Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
  • Produced regular project update reports for senior business leadership.
  • Increased customer satisfaction ratings by resolving all issues professionally.
  • Coordinated plans and specifications and mitigated risks with implementation of strict safety protocols.
  • Formulated quality assurance and safety standards to comply with construction plans.
  • Worked long hours in variable weather conditions.
  • Collected payments and discussed results of work with customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.

Education

GED -

Paul V Moore High School
Central Square, NY

Skills

  • Shift Management
  • Complaint Resolution
  • Inventory Control
  • Supervisory Skills
  • Pre-Shift Walk-Through
  • Food Plating and Presentation
  • Point of Sale (POS) System Operation
  • Customer-Oriented
  • Food Service Background
  • Attention to Detail
  • Team Training and Development
  • Customer Complaint Resolution
  • Store Promotions
  • Time Tracking
  • Assignment Delegation
  • Cash Handling and Till / Safe Counting
  • Quality Assurance
  • Team Leadership

Certification

Servsafe Food Handler

Timeline

School Custodian

Oswego Community Christian School
09.2021 - Current

Shift Manager

Echolake Of Little Falls LLC
09.2020 - Current

Crew Trainer

Bed Red Shoes LLC
10.2014 - 09.2020

Project Manager

Essential Log Home Restorations
06.2005 - 02.2012

GED -

Paul V Moore High School

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Kenetta Windey